How to fix Acer Laptop touchpad not working issue solution


Imagine this scenario: You’re in a coffee shop, working diligently on your Acer laptop when suddenly, your touchpad stops responding. Panic sets in as you try to figure out how to navigate without a mouse. This real-life situation underscores the importance of knowing how to resolve the Acer laptop touchpad not working issue swiftly. In this article, we will explore the various reasons behind this problem, common error codes that may appear, and provide detailed steps to troubleshoot and fix it.

Understanding the Causes

Before diving into solutions, let’s first understand the potential culprits behind your Acer laptop’s unresponsive touchpad:

  1. Driver Issues: Outdated or corrupt touchpad drivers can lead to malfunctioning touchpads.
  2. Hardware Problems: Physical damage or loose connections within the laptop can render the touchpad unusable.
  3. Software Conflicts: Conflicting software or third-party applications can interfere with touchpad functionality.
  4. Settings Misconfiguration: Incorrect touchpad settings can cause it to stop working as intended.
  5. Operating System Updates: Sometimes, updates to the operating system can disrupt touchpad functionality.

Common Error Codes

When your Acer laptop’s touchpad isn’t working, you might encounter error codes or messages. Here are a couple of examples:

  1. Code 10: This Windows Device Manager error typically indicates a problem with the touchpad’s drivers.
  2. Code 24: This error signifies a hardware issue with the touchpad.

Fixing Acer Laptop Touchpad Not Working Issue

Now that we’ve identified potential causes and encountered some error codes, let’s explore the solutions to fix the touchpad issue:

1. Automatic Troubleshooting

Windows operating systems offer built-in troubleshooting tools that can automatically detect and fix touchpad problems. To use this:

  • Go to the “Settings” menu.
  • Select “Update & Security,” then click on “Troubleshoot.”
  • Locate “Hardware and Devices” and run the troubleshooter.

2. Update Touchpad Drivers

Outdated or corrupted drivers are a common cause of touchpad issues. Follow these steps to update your drivers:

  • Go to the “Device Manager” (right-click the Start button, then select “Device Manager”).
  • Expand the “Mice and other pointing devices” section.
  • Right-click your touchpad device and choose “Update driver.”
  • Follow the on-screen instructions to update the driver.

3. Roll Back Drivers

If updating drivers doesn’t work or makes things worse, you can try rolling back to a previous driver version:

  • Follow steps 1 and 2 above.
  • Right-click your touchpad device and choose “Properties.”
  • In the “Driver” tab, select “Roll Back Driver” if the option is available.

4. Check for Hardware Issues

If the touchpad issue persists, it might be a hardware problem. Inspect the hardware for physical damage or loose connections. If necessary, consult a professional technician for repairs.

5. Adjust Touchpad Settings

Incorrect touchpad settings can also cause problems. To adjust settings:

  • Open the “Settings” menu.
  • Go to “Devices” and select “Touchpad.”
  • Adjust settings to your preference and ensure the touchpad is enabled.


Dealing with an unresponsive touchpad on your Acer laptop can be frustrating, but with the right knowledge and troubleshooting steps, you can resolve the issue and get back to work or play. By understanding the potential causes, recognizing error codes, and following the steps outlined in this article, you can regain control of your touchpad and enjoy a seamless computing experience.


Q1. What if none of the mentioned solutions work for my Acer laptop’s touchpad issue? If none of the solutions work, consider reaching out to Acer’s customer support or visiting an authorized service center for professional assistance. There may be underlying hardware issues that require expert attention.

Q2. Can I use an external mouse as a temporary solution? Yes, using an external USB or wireless mouse is a viable temporary solution while you troubleshoot the touchpad problem. Simply plug in the mouse, and it should work without any issues.

Q3. How can I prevent touchpad issues in the future? To prevent touchpad issues, regularly update your laptop’s drivers, avoid installing questionable software, and handle your laptop with care to prevent physical damage. Additionally, creating regular backups can help mitigate potential data loss in case of unexpected problems.

Sakshi Anant Author