What is Disney+ error code 1017 on Android/Smart TVs?
If you are experiencing ‘Disney+ error code 1017’ on Android/Smart TVs while trying to stream Disney+ or Disney Plus service, then you are in right place for the solution. Here, you will be guided with easy steps/methods to resolve the error. Let’s starts the discussion.
‘Disney+’: Disney+ or Disney Plus is American VoD (Video-On-Demand) over-the-top streaming service owned and operated by Media and Entertainment Distribution part of The Walt Disney Company. It offers movies, TV shows/series produced by The Walt Disney Studios and The Walt Disney Television with dedicated contents hub for Disney, Pixer, Star Wars, National Geographic, and the Star brand for selected international market outside US.
However, several Disney+ (Disney Plus) users reported that they faced ‘Disney+ error code 1017’ while they tried to use Disney+ service on their Android/Smart TVs. This error states that ‘We are having a problem. Please exit App and Try again’. This error prevents you from accessing Disney+ service on your Android/Smart TVs (Samsung TV or LG TVs) for some reasons.
The possible reason behind this error can be courted Disney+ App cache or installation in your device. In such case, you can clear Disney+ App cache or reinstall Disney+ App in your Android/Smart TVs in order to fix the issue. Also, this issue is occurred due to bad or wrong DNS settings configuration of your device. You can change DNS sever settings in order to fix the issue.
Another possible reason behind this error can be bad configured router or network settings of your device. In such case, you can edit related router or network settings in order to fix the issue. Let’s go for the solution.
How to fix Disney+ error code 1017 on Android/Smart TVs?
Method 1: Restart Android/Smart TVs and networking equipment
Sometimes, this error is occurred due to temporary communication issues between your Android/Smart TVs and Disney’s servers. In such case, you can restart your device and networking equipment in order to fix the issue.
Step 1: Turn OFF your device (Android or Smart TVs), and network equipment like Modem or router
Step 2: Unplug the power cable from power outlet and disconnect from each other
Step 3: Wait to 5 minutes and after that, re-establish the connection by connecting the devices and power cord.
Step 4: Now, turn ON both the devices and networking devices. Once done, try opening Disney+ App and check if the error is resolved.
Method 2: Clear Disney+ App Cache
Corrupted cache of Disney+ App can cause this type of error. You can clear the cache in order to fix the issue.
Clear Disney+ App Cache on Android:
Step 1: Open ‘Settings’ App in Android and go to ‘Application Manager’ or ‘Apps’
Step 2: Find and select ‘Disney Plus’, and tap on ‘Force Stop’ button and then confirm to force stop Disney Plus App.
Step 3: Now, open ‘Storage’ and tap on ‘Clear Cache’ button. Once done, restart your device and check if the error is resolved.
Clear Disney+ App Cache on Smart TVs:
Step 1: Open ‘TV Settings’ and press ‘Up’ key on your TV Remote and scroll down to open ‘TV Device Manager’
Step 2: Now, keep scrolling right till ‘Show App List’ is appeared, find and select ‘Disney Plus App’
Step 3: Select ‘Show Details > Clear Cache’. Once done, restart your device and check if the error is resolved.
Step 4: If error still persist, open ‘Settings’ in your TV and go to ‘Broadcasting > Expert Settings > HbbTV settings’ and select ‘Delete Browsing Data’ and confirm to delete browsing data. Once finished, restart your device and check if the error is resolved.
Method 3: Configure DNS settings
This issue can also be occurred if DNS settings of your device are not properly configured. You can re-configure DNS settings in order to fix the issue.
Configure DNS settings on Android:
Step 1: Swipe up or down to open ‘Quick Settings’ of your Android device where you can easily see WiFi/Network icon, and long-press on WiFi icon
Step 2: This will show you available WiFi network. Long-press on your WiFi network and select ‘Modify Network’
Step 3: Now, select ‘Show Advanced Options’ and tap on ‘IP settings’
Step 4: Select ‘Static’ and enter ‘188.8.131.52’ and ‘184.108.40.206’ in DNS 1 and DNS2 field. Finally save the changes and check if Disney+ app issue is resolved.
Change DNS settings on Smart TV (Samsung TV):
Step 1: Open ‘Settings’ App on your Samsung TV and go to ‘Network’ tab
Step 2: Now, open ‘Network Status’ and select ‘IP Settings’
Step 3: Select ‘Automatic’ from DNS server dropdown and enter ‘220.127.116.11’ and ‘18.104.22.168’ in primary and secondary DNS field. This way, you can add Google DNS server to your DNS settings.
Step 4: If DNS server is already set to ‘Google’, then set it as ‘Automatic’ by selecting ’Automatic’ option from DNS settings dropdown
Step 5: Once done, try launching Disney Plus App and check if the error is resolved.
Method 4: Reinstall Disney Plus App
If clearing Disney Plus App cache didn’t resolve the issue, then you can try to fix the error by reinstalling Disney Plus App in your device.
Reinstall Disney Plus App on Android:
Step 1: Open ‘Settings’ App on Android device and go to ‘Apps’ or ‘Application Manager’
Step 2: Find and select ‘Disney Plus’ App, and tap on ‘Uninstall’. Follow on-screen instructions to finish uninstall process and after that, restart your Android device.
Step 3: After restart, open ‘Google Play Store’ App and download & reinstall Disney Plus App in your device, and check if the error is resolved.
Reinstall Disney Plus App on Smart TV (Samsung TV):
Step 1: Open ‘Settings’ App in your Samsung TV and go to ‘Apps > My Apps > Options’
Step 2: Find and select ‘Disney Plus’ App, and press & hold the selection button on your TV remote till another menu appear
Step 3: Select ‘Reinstall’ option from the menu and wait to reinstall the Disney App
Step 4: Once done, restart your TV and check if the problem is resolved.
Method 5: Reset Smart Hub on Samsung TV
Sometimes, it is not possible to uninstall Disney Plus App in your Samsung Device because your TV’s manufacturer have made Disney Plus App as system app or pre-installed app which can’t be uninstalled. In such case, you reset Smart Hub to default in your device which is used to download third-party applications in your device.
Step 1: Open ‘Settings’ App on TV and go to ‘Support > Self Diagnostic > Reset Smart Hub’
Step 2: Confirm to reset Smart Hub, and once finished, try launching Disney Plus App and check if the error is resolved.
Method 6: Re-configure Router and network settings
Sometimes, this type of error is occurred due wrong configured router and network settings. You can re-configure router/network settings in order to fix the issue.
Step 1: At first, connect your Android/Smart TVs directly to the internet (via WiFi or device data) without router/modem and check if the Disney Plus app is working. If not, you can connect your Internet Service provider to check if is restricting a resource essential for Disney Plus App. Or you can also try VPN service or mobile hotspot service to access the Disney Plus service without any issue.
Step 2: Now, check for the router/modem configuration that is causing the issue. Check if putting the modem in ‘Pass-Through-Mode’ resolve the issue. Also check if connecting your Android/Smart TVs to ‘IPTV port router’ fixes the issue.
Step 3: If the issue is still persist, you can contact Disney Plus customer service and asks them to fix the issue by unblocking your IP address.
I am sure this post helped you on How to fix Disney+ error code 1017 with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.