Several users have claimed Error Retrieving Information from Server RPC while downloading apps from the Google Play Store. As per the sources this error only occurs while downloading apps from the Google Play Store which is obviously an annoying error because it prevents the users from downloading apps. And if we talk about the reasons for the error then there are several factors that are responsible for prompting the error on the users screen. We have enlisted some potential causes you can check:

What Causes Error Retrieving Information from Server RPC

Reason 1: Incorrect Date & Time Settings

Reason 2: Corrupt Account Information

Reason 3: Corrupt Cache and Data

Reason 4: Google Play Update Issues

Reason 5: Network Settings Update

Reason 6: Corrupt App Preferences Settings

Once you are aware with all the troubleshooting methods then follow the below mention guidelines to get past the situation.

Note: The following methods have performed on Moto g(8) Power lite phone.

Try these fixes for Error Retrieving Information from Server RPC

Method 1: Clear Google Play Services Cache

In this method we suggest you to clear the Google Play Services Cache and to do so follow the below mention guidelines:

Step 1: Navigate to your Smartphone Settings >then click on Apps & Notifications

Step 2: Now tap on SEE ALL 71 APPS

Step 3: Then search for Google Play Services and tap on it>now tap on Storage & Cache

Step 4: Lastly tap on Clear Storage and Clear Cache

Method 2: Clear Google Play Store Cache

Several users have claimed that clearing Google Play Store Cache worked for them so you can also give a try to this method.

Here’s how:

Step 1: Firstly swipe down the notifications screen from the home screen and tap on Cog icon to go to the Settings> Now tap on Apps & Notifications

Step 2: Now click on SEE ALL 71 APPS

Note: Keep in mind that the number of apps installed varies from device to device depending upon the user’s installed apps and the manufacturer of the Android.

Step 3: Then scroll down to Google Playstore and click on it>now click on Storage & Cache

Step 4: Lastly click on Clear Storage and clear cache, it will clear the cache data and cache files of Google Playstore

Step 5: You also have to tap on Force Stop on the app details menu

Method 3: Set Correct Date & Time

You are likely to face the above mention issue because of incorrect date & time settings. In order to correct the settings, follow the below mention guidelines:

Step 1: First of all launch Settings app in your device> then scroll down and click on Settings

Step 2: Now tap on Date & Time and ensure the Use network-provided time is set to off

Step 3: The date and time should be correct. If not then click on Set date & enter the correct date and tap OK

Step 4: Now tap on Set Time and set the correct time as per your own location and click on OK

Step 5: Here disable the toggle for Automatic time zone>tap on Select time Zone and ensure that the time zone is set correctly.

Step 6: If not set correctly, click on Region and select your country

Method 4: Remove Credit Card from Account

Several users have resolved this issue just by removing the credit card from the Play Store and to d the same follow the below mention guidelines:

Step 1: First of all swipe up App Drawer> click on Google Play Store

Step 2: Now click on the Profile icon on the top right side> then tap on Payments & Subscriptions

Step 3: In the next menu, click on Payment Methods

Step 4: Now click on More Payment Settings > You will be redirected to an external link and then open the external link with the Google Chrome browser

Step 5: A list of credit and debit cards you have already added to the Google Play Store will be shown

Step 6: Then tap on the Remove button under the credit card to remove the card.

Step 7: Lastly Reboot your Android Device and check if the issue resolved or not.

Method 5: Reset App Preferences

In this method we suggest you to reset app preferences and to do the same follow the below mention guidelines:

Step 1: Go to Apps & Notifications >SEE ALL 71 APPS >then click on three dots in the upper right corner

Step 2: After that tap Reset App Preferences> Finally Restart your mobile and see if the issue resolved or not

Method 6: Uninstall Play Store Updates

If you are still struggling with Error Retrieving Information from Server RPC then we suggest you to uninstall the Google Play Store updates.

Here’s how:

Step 1: Navigate to Apps & Notifications settings> after that tap on SEE ALL 71 APPS

Step 2: Now tap on the Google Play Store app> and then tap on the three dots in the top right corner

Step 3: Lastly tap on Uninstall Updates

Method 7: Remove and Add Google Account

You are likely to face the above mention error because of corrupted account in such case you need to remove and add Google Account by following the below mention guidelines:

Step 1: First of all open Device Settings> then scroll down and tap on Accounts>after that click on your Account in use in Google Play Store

Step 2: Lastly click on the Remove Account button to remove the account from your device

Once you have removed the account you have to add your account again to the device. In order to add your account, follow the below mention steps:

Step 1: Click on Google Play Store from the home screen> then tap on Sign In preset on the bottom right side

Step 2: After that enter your Email ID and tap on Next

Step 3: In the next step, Enter your Password and click on Next> now tap on I Agree button to accept terms and conditions >here you need to tap on Accept to agree with Google drive to backup your files

Method 8: Reset Network Settings

If none of the above mentioned methods works for you then we suggest you to reset network settings and to do the same follow the below mention steps:

Step 1: First of all go to System settings> then tap on the Reset options

Step 2: Lastly tap on Reset Wi-Fi, mobile and Bluetooth options to reset the network settings

That’s all folks! We hope that you liked the blog and it was helpful for you.

Thanks for Reading.