Several users have claimed Error Retrieving Information from Server RPC while downloading apps from the Google Play Store. As per the sources this error only occurs while downloading apps from the Google Play Store which is obviously an annoying error because it prevents the users from downloading apps. And if we talk about the reasons for the error then there are several factors that are responsible for prompting the error on the users screen. We have enlisted some potential causes you can check:
What Causes Error Retrieving Information from Server RPC
Reason 1: Incorrect Date & Time Settings
Reason 2: Corrupt Account Information
Reason 3: Corrupt Cache and Data
Reason 4: Google Play Update Issues
Reason 5: Network Settings Update
Reason 6: Corrupt App Preferences Settings
Once you are aware with all the troubleshooting methods then follow the below mention guidelines to get past the situation.
Note: The following methods have performed on Moto g(8) Power lite phone.
Try these fixes for Error Retrieving Information from Server RPC
Method 1: Clear Google Play Services Cache
In this method we suggest you to clear the Google Play Services Cache and to do so follow the below mention guidelines:
Step 1: Navigate to your Smartphone Settings >then click on Apps & Notifications
Step 2: Now tap on SEE ALL 71 APPS
Step 3: Then search for Google Play Services and tap on it>now tap on Storage & Cache
Step 4: Lastly tap on Clear Storage and Clear Cache
Method 2: Clear Google Play Store Cache
Several users have claimed that clearing Google Play Store Cache worked for them so you can also give a try to this method.
Step 1: Firstly swipe down the notifications screen from the home screen and tap on Cog icon to go to the Settings> Now tap on Apps & Notifications
Step 2: Now click on SEE ALL 71 APPS
Note: Keep in mind that the number of apps installed varies from device to device depending upon the user’s installed apps and the manufacturer of the Android.
Step 3: Then scroll down to Google Playstore and click on it>now click on Storage & Cache
Step 4: Lastly click on Clear Storage and clear cache, it will clear the cache data and cache files of Google Playstore
Step 5: You also have to tap on Force Stop on the app details menu
Method 3: Set Correct Date & Time
You are likely to face the above mention issue because of incorrect date & time settings. In order to correct the settings, follow the below mention guidelines:
Step 1: First of all launch Settings app in your device> then scroll down and click on Settings
Step 2: Now tap on Date & Time and ensure the Use network-provided time is set to off
Step 3: The date and time should be correct. If not then click on Set date & enter the correct date and tap OK
Step 4: Now tap on Set Time and set the correct time as per your own location and click on OK
Step 5: Here disable the toggle for Automatic time zone>tap on Select time Zone and ensure that the time zone is set correctly.
Step 6: If not set correctly, click on Region and select your country
Method 4: Remove Credit Card from Account
Several users have resolved this issue just by removing the credit card from the Play Store and to d the same follow the below mention guidelines:
Step 1: First of all swipe up App Drawer> click on Google Play Store
Step 2: Now click on the Profile icon on the top right side> then tap on Payments & Subscriptions
Step 3: In the next menu, click on Payment Methods
Step 4: Now click on More Payment Settings > You will be redirected to an external link and then open the external link with the Google Chrome browser
Step 5: A list of credit and debit cards you have already added to the Google Play Store will be shown
Step 6: Then tap on the Remove button under the credit card to remove the card.
Step 7: Lastly Reboot your Android Device and check if the issue resolved or not.
Method 5: Reset App Preferences
In this method we suggest you to reset app preferences and to do the same follow the below mention guidelines:
Step 1: Go to Apps & Notifications >SEE ALL 71 APPS >then click on three dots in the upper right corner
Step 2: After that tap Reset App Preferences> Finally Restart your mobile and see if the issue resolved or not
Method 6: Uninstall Play Store Updates
If you are still struggling with Error Retrieving Information from Server RPC then we suggest you to uninstall the Google Play Store updates.
Step 1: Navigate to Apps & Notifications settings> after that tap on SEE ALL 71 APPS
Step 2: Now tap on the Google Play Store app> and then tap on the three dots in the top right corner
Step 3: Lastly tap on Uninstall Updates
Method 7: Remove and Add Google Account
You are likely to face the above mention error because of corrupted account in such case you need to remove and add Google Account by following the below mention guidelines:
Step 1: First of all open Device Settings> then scroll down and tap on Accounts>after that click on your Account in use in Google Play Store
Step 2: Lastly click on the Remove Account button to remove the account from your device
Once you have removed the account you have to add your account again to the device. In order to add your account, follow the below mention steps:
Step 1: Click on Google Play Store from the home screen> then tap on Sign In preset on the bottom right side
Step 2: After that enter your Email ID and tap on Next
Step 3: In the next step, Enter your Password and click on Next> now tap on I Agree button to accept terms and conditions >here you need to tap on Accept to agree with Google drive to backup your files
Method 8: Reset Network Settings
If none of the above mentioned methods works for you then we suggest you to reset network settings and to do the same follow the below mention steps:
Step 1: First of all go to System settings> then tap on the Reset options
Step 2: Lastly tap on Reset Wi-Fi, mobile and Bluetooth options to reset the network settings
That’s all folks! We hope that you liked the blog and it was helpful for you.
Thanks for Reading.