How to fix Genshin impact black screen with sound steps


Imagine this scenario: It’s a quiet Sunday afternoon, and you’ve been eagerly waiting to dive into the mystical world of Teyvat in Genshin Impact. You launch the game with great excitement, but instead of the breathtaking landscapes and epic battles you were expecting, you’re met with frustration – a black screen with only the game’s sound playing in the background. It’s a scenario that many gamers have encountered, and it can quickly turn a gaming session into a troubleshooting ordeal.

In this article, we will explore the myriad of issues that can lead to a black screen in Genshin Impact and provide you with a comprehensive guide on how to fix them. We will cover common error codes, automatic and manual troubleshooting steps, and delve into each solution in detail. So, whether you’re a seasoned traveler of Teyvat or a newcomer eager to embark on this epic adventure, read on to learn how to banish the black screen and resume your Genshin Impact journey.

Possible Reasons for Black Screen Issues

Before we delve into solutions, let’s understand the potential culprits behind the black screen in Genshin Impact:

  1. Graphics Driver Problems: Outdated or corrupted graphics drivers can often cause display issues in games.
  2. Hardware Compatibility: Your computer’s hardware may not meet the game’s minimum requirements, leading to display problems.
  3. Third-Party Software Conflicts: Background software or overlays can conflict with Genshin Impact, causing it to display a black screen.
  4. Network Issues: Poor internet connectivity can lead to incomplete game data loading, resulting in a black screen.
  5. Game File Corruption: Corrupted or missing game files can disrupt the game’s launch process.
  6. Antivirus or Firewall Interference: Overzealous antivirus programs or firewalls might block Genshin Impact from running correctly.

Common Error Codes

Genshin Impact often presents error codes that provide clues about the underlying issue. Some common error codes include:

Error Code 31-4302: This error indicates a network issue, possibly related to poor connectivity.

Error Code 9907: It signifies a problem with your graphics card or drivers.

Error Code 1004: This error typically points to issues with your game files or installation.

Now, let’s move on to the various methods to fix the black screen issue in Genshin Impact.

Ways to Fix Genshin Impact Black Screen with Sound

1. Graphics Driver Update (Automatic)

  • To automatically update your graphics drivers, you can use software like NVIDIA GeForce Experience or AMD Radeon Software.
  • These tools will identify your graphics card and download and install the latest compatible drivers.

2. Hardware Compatibility Check (Manual)

  • Ensure that your PC meets the game’s minimum system requirements.
  • Check your graphics card, RAM, and CPU to see if they meet or exceed the recommended specifications.
  • Consider upgrading your hardware if it falls short.

3. Disable Third-Party Software (Manual)

  • Close any background applications and overlays such as Discord, OBS, or MSI Afterburner.
  • Disable or exit third-party software before launching Genshin Impact.

4. Network Troubleshooting (Manual)

  • Check your internet connection for stability.
  • Restart your router or modem if needed.
  • Ensure that no other devices are heavily using the network while you play.

5. Verify Game Files (Automatic)

  • On platforms like Steam or Epic Games Store, right-click the game and select “Verify” or “Check for Updates.”
  • The platform will scan and repair any corrupted game files.

6. Adjust Antivirus and Firewall Settings (Manual)

  • Add Genshin Impact to your antivirus or firewall’s exception list.
  • This prevents them from blocking the game’s access to the internet.


The black screen issue in Genshin Impact can be frustrating, but with the right troubleshooting steps, you can get back to exploring the beautiful world of Teyvat. By addressing graphics driver problems, ensuring hardware compatibility, and resolving network issues, you’ll be well on your way to enjoying a seamless gaming experience.

Remember to keep an eye out for common error codes, as they can provide valuable hints about the underlying problem. Whether you opt for automatic solutions or manually tweak settings, the key is persistence. With these solutions in your toolkit, you can conquer the black screen and immerse yourself in the fantastical world of Genshin Impact.


Q1: I’m still experiencing the black screen after trying all these steps. What should I do?

  • A1: If none of the solutions work, consider reaching out to Genshin Impact’s official support for personalized assistance. They may have additional insights into your specific issue.

Q2: Can I play Genshin Impact on a Mac?

  • A2: Yes, Genshin Impact is available for Mac. Ensure that your Mac meets the game’s system requirements and follow the same troubleshooting steps if you encounter issues.

Q3: Is it safe to disable my antivirus or firewall for gaming?

  • A3: Temporarily disabling your antivirus or firewall can be safe if done for a short gaming session. However, it’s essential to re-enable them afterward to maintain your computer’s security. Adding the game to the exception list is a more secure long-term solution.

Q4: What if I have a console (PS4, PS5, or Xbox) and face the black screen issue?

  • A4: Console-specific issues may require different troubleshooting steps. Check for updates to the game and your console’s software. If the problem persists, contact console support or the Genshin Impact support team for guidance.

Now that you’re armed with knowledge, go forth and conquer the black screen in Genshin Impact, and may your adventures in Teyvat be glitch-free!

Sakshi Anant Author