How To Fix Microsoft Basic Display Adapter Code 31 Issue

If you are facing Microsoft basic display adapter issue on your PCs/Laptops and receiving “Windows not recognized the Microsoft basic display adapter”, then you in right place. Here, we are discussing about this basic display driver in details and providing some recommended tips to fix this issue. Let’s starts the discussion.

What is “Microsoft basic display adapter”? Is it essential for Windows OS based devices?

Microsoft basic display adapter is driver software associated with Windows Operating System that is developed by Microsoft Corporation. This in-built display adapter into Windows provides display and graphics capabilities when display adapter from your hardware manufacturer is not installed. In case if your hardware manufacturer’s display drivers like AMD, Intel or NVIDIA graphics driver is not installed, then Microsoft basic display adapter shows as graphics driver on your PCs/Laptops. Microsoft basic display adapter download is essential in case if your hardware manufacturer’s graphics driver is not installed and basic display driver for Windows as well.

However, problematic driver can cause several issues on your machine like impact your multimedia experience and others. Many users have reported about “Microsoft basic display adapter Error code 31” on various online platforms including Microsoft official forums site, Reddit and other popular platforms, and asked for the solution. Let’s take have a look at error messages.

“This device is not working properly because Windows cannot load the drivers required for this device (Code 31).”

This error message indicates that something went wrong with your display driver and as a result of it, users are facing “Microsoft basic display adapter code 31” or “Windows can’t load drivers: Error Code 31” on their Windows devices. One possible solution to fix this issue is to go for Microsoft basic display adapter windows 8.1 6.3 driver download and other possible solutions mentioned in this article. If you are one of them who are facing the same problem, don’t be panics. You can read & follow the instructions given below fix this issue.

[Tips & Tricks] How to fix Microsoft basic display adapter code 31?

Procedure 1: Reboot the Device

Sometimes, Microsoft basic display adapter error code 31 occurs while gaming, watching HD videos or running other multimedia application on machine. It might be the case that this error is only a temporary Device Manager issue. So in this case, you can follow the steps below.

Step 1: At first, you need to restart your computer

Step 2: After restart, Press “Windows + X” key from keyboard and select “Device Manager”

Step 3: Locate “Display Adapter” and right click on your display driver and then select “Properties”

Step 4: Click on “General” tab and check in Device Status if the issue is resolved.

Procedure 2: Install Microsoft basic display driver update

To check graphics card chipset model and required details, follow the steps below:

Step 1: In the “Cortana” Search Box, type “System Info” and Press “Enter” key to open “System Information” window

Step 2: Go to “Components > Display” to open the required graphics card details

Now, download the latest driver software. To do this, follow the steps below:

Step 1: At first, you need to manufacturer’s website and search for your display driver on search box. Enter your Chipset model, driver type to find the up-to-date driver

Step 2: Download the most update driver listed that matches both your Windows platform and System type

Step 3: Press “Windows + X” key from keyboard and select “Device Manager”

Step 4: In the opened Device Manager window, Double-click on “Display Adapter” and then right-click on your display adapter

Step 5: Select “Update Driver” to open the Windows and select “Browse my computer for driver software” option

Step 6: Click on “Browse” button and select the folder that indicates the update display driver and click on “Next”

Step 7: Once installed, restart your computer and check if the problem is resolved.

Procedure 3: Run the Troubleshooter

Step 1: In the “Cortana Search Box”, enter “Troubleshoot”

Step 2: In the opened “Troubleshoot” section of “Settings” window, select “Hardware and Devices” and click on “Run the troubleshooter” button

Step 3: This process will automatically scans your devices if it detects anything, you can select “Apply this fix” option.

Step 4: Once done, restart your PCs and please check if the problem is resolved.

Procedure 4: Delete “UpperFilters” and “LowerFilters” registry values from System Registry

Step 1: Press “Windows + R” key from keyboard to open “Run Dialog box”

Step 2: Type “regedit” and press “Enter” key

Step 3: In the “Registry Editor” window, navigate the path “Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}”

Step 4: At first, you need to create the backup for “{4d36e967-e325-11ce-bfc1-08002be10318}”. To do this, click on “Fire > Export” and enter the title for the backup file. Select the folder for it and click on “Save” button

Step 5: After that, right-click on “UpperFilters” on the right of Registry Editor Window and click on “delete”. Similarly, right click on “LowerFilters” and select “Delete”

Step 6: Once done, restart your computer/laptop and please check if the issue is resolved.

Procedure 5: Check for Windows update

Step 1: In the “Cortana Search box”, enter “Settings”

Step 2: In opened “Settings” App, go to “Update & Security > Windows Update”

Step 3: Click on “Check for updates” button. This process will automatically download the available updates for your devices.

Step 4: Once done, please check if Microsoft basic display adapter problem is resolved.

Procedure 6: Perform System Restore

Step 1: Press “Windows + R” key from keyboard to open “Run Dialog box”

Step 2: In the opened “Run Dialog Box”, type “rstrui” and hit “Ok” button

Step 3: In the opened “System Restore” window, you can select either “Recommended Restore” option or “Choose a different Restore point”. And then click on “Next” button

Note: “Recommended Restore” option will undo the most recent System changes while “Choose a different restore point” option will undo a little further back.

Step 4: Now, click on “Show More restore point” option and select the date to roll Windows back to

Step 5: After that, click on “Next > Finish > Yes” to perform System restore

You may also read: Reinstall Sound Driver On Windows 10 To Fix Sound Problems


I am sure this article helped you to fix Microsoft basic display adapter problem with several easy methods. You can follow one or all procedures to fix this issue. If you are unable to fix this issue with procedures mentioned above, then it might possible that your System has malware or spyware related issues.

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Sakshi Anant Author