How to fix sims 4 not loading issue xbox, xbox one, ps4, ps5 and Mac?

IMS 4 users using the game in different platforms such as on Windows, Xbox, Xbox one, PS4, PS5 and Mac are currently facing loading issue. There are many reasons possible why you are dealing with this issue. Some possible culprits are damaged installation, faulty cache issues, problematic third-party applications, antivirus/ firewall causing interference and the MOD file’s activities.

However, there could be certain platform specific issues you are dealing with due to which the SIM 4 won’t load. We will discuss about each of them separately and also suggest their fixes in a separate sub-section. There are certain common fixes that you may find on different section that you may apply on your platform and see if this works in your case. We will highlight such fixes for convenience.

Fixes Sims 4 not loading issue (Windows)

Before continuing with the fixes provided in this section, we would recommend you try with removing all recently installed apps and temporarily disable the antivirus software you are using and see if these troubleshoot solutions work in your case. If the problem continues to occur, you should explore the below mentioned fixes:

Fix 1: Force the game to create new Mods folder

MODs are files that allow users to modify their game’s behavior. However, such files are not created by the officials. So, they can affect the systems. So, if you encounter a problem where your Sims 4 game shows loading issue, you should force it to create a new Mods folder and see if this helps you in getting around the fix:

  • From File Explorer, select Documents,
  • Click on Electronics Arts and then select Sims 4,
  • Pick the Mods folder and then hit Ctrl + C to copy it,
  • Use Ctrl+ P shortcut and paste the copied item to the Desktop folder,
  • From here, delete the Mods folder in the Sims 4 folder and then start your game. This will force the game to create a new Mods folder,
  • Now, open the Empty Mods folder in Sims4 folder and the original one on your desktop on two separate File Explorer Windows,
  • Copy the contents of the original Mods,
  • Then go to the new and empty Mods folder,
  • Click on the New folder icon and give it a name of your choice,
  • Paste the copied item in this folder,
  • Repeat the same for other folders in the original Mods folder,
  • Once done, copy the other contents of the original Mods folder to the new once and then open Sims 4 game periodically or in batches to test certain Mods.

 Fix 2: Repair the game

Sometimes, Sims4 won’t open due to the installation is damaged. The required solution in this case is to repair the Sims4 installation. Follow our below instructions on how to perform the repair process:

  • From Origin, click on My Game Library,
  • Right-click on The Sims4 and then select Repair option.

Fix 3: Deactivate Origin in-game

Several users have reported that disabling origin in Game resolved the Sims 4 not loading issue. You should deactivate origin in-game feature and see if this helps in your case:

  • From Origin, click on Application Settings,
  • Now, click on Origin in Game,
  • Here, un-check the Origin in Game option.

Above are the fixes that you can apply in all case no matter on which particular platform/ console you are using the game. If the problem continues to occur, follow these Windows specific solutions and see if these help.

Fix 4: Reset user files

Another handy method is to reset your user files and see if this helps you in getting the problem resolved:

  • Click on This PC on your device,
  • Go to My Documents and find Electronic Arts folder and open it,
  • Find the Sims 4 folder therein, right-click on it and select Copy,
  • Now, go to the desktop, right-click on free space and then click on paste option,
  • Right-click on the copied folder and then click on Rename,
  • Change the name of the folder and launch your game the next.

Fix 5: Clean up the cache files

You can fix the issue by cleaning up the cache files. Overtimes, these accumulated data become outdated or corrupted, causing various issues. Here is how you can clean up the cache files:

  • Open File Explorer and go to the below path:



  • If you can’t find AppData folder, then go to the View tab on the top and click on the Hidden items,
  • Delete the Origin folder therein and see the next if this resolves your problem.

Fix 6: Clean boot your system

If the problem is caused due to third—party interference, you would get the required fix using this method:

  • Press Win+ R, type in msconfig and hit Enter,
  • Go to the Services tab, click on Hide all Microsoft services check-box and select Disable all option,
  • On the Startup tab, click Open Task Manager,
  • Select each startup item and then click disable option,
  • Close down the Task Manager window and then click on Ok button.

Restart your device the then and see the next if the problem is resolved. If this resolves your problem, you should enabled all disabled apps and services one by one or in groups till the issue reappears to find the culprit.

If problem remains, you should perform Windows Update. In case of persistence of this issue, you can use automatic PC Repair Tool. This tool will check for the possible Windows related issues and provide their automatic fix. Here is its direct download link.

⇓ Get PC Repair Tool⇓

Fixes for sims 4 not loading issue (xbox/ xbox one console)

If you encounter this problem on xobx/xbox one, here are the list of solutions we recommend you should try:

Fix 1: Check for System Updates

The sims 4 not loading xbox/ xbox one issue might occur because you are running with an outdated version of your console. Make sure you check for the update of your system and see if this helps you in getting the problem resolved:

  • Press the Home button on your Xbox console to open its Dashboard,
  • Select Settings and then click on All Settings,
  • Choose System> Updates,
  • Click on Update Console and follow the on-screen instructions to complete the process,
  • Once done, restart your console to apply the changes.

If you encounter this problem on Xbox one console, here are the steps how you can update the console:

  • Pres the Xbox button to open the guide and then click on Profile & System,
  • Select Settings> System>Updates & Downloads> Update Console.

Once after the process to complete, launch your game and see if this fixes your sims 4 not loading xbox one issue.

Fix 2: Reinstall Sims 4

If this problem continues to occur, make sure you uninstall and reinstall the game. This should resolve the problem. Here, we are sharing the common guide how you can do this on Xbox/ Xbox one:

  • Press the Xbox button to open its guide,
  • Click on My games & apps, select See all and then choose to Games,
  • In the Ready to install tab, click on Quene,
  • Find Sims4 game therein and select it,
  • Now, press the Menu button on your controller,
  • Select Manage game & add-ons or Manage app,
  • Select Sims 4 and then select Uninstall all,
  • Reboot your system next to it and then open the guide menu again,
  • Navigate to My games & apps, select See all and then go to Games,
  • In the Ready to Install tab, select Install under Sims4,
  • Wait for the installation process to complete and then restart your console.

Fix 3: Reset the console

If the problem continues to occur on your Xbox/Xbox one, we recommend you reset your console to resolve the problem:

  • From the Xbox’s guide, click on Profile & System, select Settings and go to System,
  • In the Console info, click Reset Console,
  • Select Reset and remove everything in the window appears, and your xbox console starts deleting and resetting the system to the factory default settings,
  • Once the process is complete, reboot your device and this should resolve your problem.

Fixes for sims 4 not loading issue (ps4/ ps5)

If you are dealing with sims 4 not loading ps4/ ps5, follow the below fixes. These will definitely help you in getting the problem resolved:

Fix 1: Update the Console

  • Open Settings window on your PlayStation console,
  • Here, you will find System Software Update option, click on it,
  • Check for the available updates and follow the on-screen instruction to complete the process,
  • Once done, reboot your system and see if this resolves your problem.

Fix 2: Delete Saved Game Data

If corrupted or missing data is causing the troublesome, we recommend you delete the saved data from your console and this will resolve the problem:

  • Open the Settings menu and click on Storage,
  • Choose Saved Data and then Select Sims4,
  • Hit Options in the controller and select the saved game data file,
  • Click on Delete option and confirm the action,
  • Reboot your console the next and see the next if this resolves your problem.

Fix 3: Rebuild Database

If sims 4 not loading ps5/ ps4 problem persists, you should rebuild the database of your gaming console to resolve the issue:

  • Switch off your console and unplug the power cable from it,
  • Let 1-2 minutes to elapsed, now plug-in the power cable and turn it on.

This will delete the cache data. You must here if this only resolves your problem. If not, continue with the below steps:

  • Press and hold the Power button on your gaming console till you receive the beeps sound second time,
  • Now, your console will boot in Safe Mode. Connect the controller to the USB with the console and then hit the PS button on the controller,
  • Click on the Rebuild Database option on the screen and confirm the action,
  • Wait till the process is complete and then reboot your system normally and check if now the problem is resolved.

Fix 4: Reinstall the game/ Reset console

If problem continues to occur, we recommend you firstly reinstalling the game and if this also does not resolve the problem completely reset the console to get the required fix. To uninstall and reinstall the game, you should:

  • Go to Settings and click on storage,
  • Select Sims4 game therein and hit Delete option,
  • Once done, download and install it again in the respective store.

Perform factory reset to your console if the error continues to occur:

  • Open Settings menu on your console,
  • Go to the Initialization tab and select Initialize PS4 or Initialize PS5,
  • Select Full option in the window appears next,
  • Now, your gaming console will automatically start wiping itself to restore the factory default,
  • Wait for the process to complete. Once done, make sure you reboot your system.

Fixes for sims 4 not loading issue (Mac)

If you encounter sims won’t load on mac, very first thing we recommend you to check the Mac specs. The game requires an advanced system specs and updated graphic drivers. Thus, if the game won’t open on your computer, it might be the case that you are running an unsupported version of Mac. Below are the minimum system requirements of Sims 4 on Mac:

Version: MacOS X Lion (10.7.5)

CPU (Processor): Intel Core 2 Duo 2.4Ghz


GPU: GeForce 9600M GT (NVIDIA) and/or Radeon HD 2600 Pro (ATI/AMD)

Storage: 15 GB (Free)

Video RAM: 256MB

If you are sure that your system fulfills these minimum system requirements and still you encounter this issue, then you should follow our troubleshooting solutions below mentioned and these should help you in resolving the problem.

Fix 1: Restart your Mac

  • Sign out of Origin and close it,
  • Restart your Ma,
  • Sign-back to Origin,
  • Then, launch Sims 4 and see if it is now working.

Fix 2: Repair Game

If the previous method does not resolve your issue, we recommend you repair the game from the below steps and see if this helps:

  • Go to Origin and sign up with your ID,
  • Find Games Library,
  • Here, click on The Sims 4,
  • Right-click on it and then select Repair Game.

Fix 3: open in Applications Folder

If you still encounter the issue, make sure you directly open the game from the applications folder on your Mac instead of Origin. In case the problem is not resolved, you should reinstall the game and Origin and see if this works. If you still encounter the problem, make sure you contact to the support team for assistance.


Now, we are rounding off this post on how to fix sims 4 not loading issue. Hope so, the provided solutions are helpful for you. Comment down below in the comment section and share your experience about the post.