How to fix Sky glass itv hub not working showing launching black screen issue


Imagine settling down for a relaxing evening of your favorite ITV shows on your Sky Glass, only to be greeted by a frustrating black screen when trying to launch the ITV Hub app. It’s a scenario many of us have faced, and it can quickly put a damper on your entertainment plans. Fortunately, there are effective ways to tackle this issue, ensuring you don’t miss out on your beloved programs. In this article, we’ll delve into the steps to fix the Sky Glass ITV Hub not working problem when it displays a launching black screen. We’ll explore the underlying causes, error codes, and both automatic and manual solutions, empowering you to enjoy seamless streaming once again.

Possible Reasons for ITV Hub Not Launching on Sky Glass

Before diving into the solutions, let’s understand why this issue might occur:

  1. Internet Connection Problems: A weak or unstable internet connection can hinder the app’s ability to launch properly.
  2. Software Glitches: Outdated or corrupted software can cause issues with app launches.
  3. Account Issues: Problems with your ITV Hub account, such as expired subscriptions or login errors, can prevent the app from working.
  4. Incompatible Firmware: Sometimes, outdated Sky Glass firmware may not be compatible with the ITV Hub app.
  5. Device Overload: Running too many apps or background processes can lead to performance issues, causing the black screen problem.

Common Error Codes and Examples

When you encounter the ITV Hub not launching issue on Sky Glass, you might see error codes like “Error 1001” or “Error 1060.” For instance, “Error 1001” often suggests a network-related issue, while “Error 1060” points to problems with your device or account. These error codes can provide valuable clues when troubleshooting the problem.

Fixing the ITV Hub Launching Black Screen Issue: Step-by-Step

Now, let’s explore the various methods to resolve this frustrating issue:

1. Check Your Internet Connection

  • Ensure your Wi-Fi or Ethernet connection is stable.
  • Restart your router if needed.

2. Update Sky Glass Firmware

  • Navigate to “Settings” > “System” > “Software update” and install any available updates.

3. Verify ITV Hub Account

  • Make sure your ITV Hub subscription is active and your login credentials are correct.
  • Try logging out and back in to refresh your session.

4. Clear App Cache

  • Go to “Settings” > “Apps” > “ITV Hub” > “Storage” > “Clear cache.”

5. Remove and Reinstall ITV Hub

  • Uninstall the ITV Hub app, then reinstall it from the Sky Glass app store.

6. Perform a Factory Reset

  • As a last resort, perform a factory reset on your Sky Glass, but be prepared to set it up from scratch.


The Sky Glass ITV Hub launching black screen issue can be frustrating, but it’s not insurmountable. By following the steps outlined in this article, you can troubleshoot and resolve the problem efficiently. Whether it’s a minor connectivity issue or a more complex software glitch, there’s a solution at your disposal.


  1. Q: Why does the ITV Hub black screen issue occur?
    • A: This issue can occur due to internet problems, outdated software, account issues, incompatible firmware, or device overload.
  2. Q: I’m still seeing error codes after trying the solutions. What should I do?
    • A: If error codes persist, note them down and contact Sky Glass or ITV Hub support for more specific guidance.
  3. Q: Can I prevent this issue from happening again?
    • A: Regularly updating your Sky Glass firmware and ensuring a stable internet connection can help prevent this problem in the future.
  4. Q: Are there any alternative streaming apps for Sky Glass?
    • A: Yes, Sky Glass supports various streaming apps, including Netflix, Disney+, and Amazon Prime Video, as alternatives to ITV Hub.

By following these steps and understanding the potential causes, you can tackle the ITV Hub launching black screen issue on your Sky Glass and get back to enjoying your favorite shows without interruption.

Sakshi Anant Author