How to Fix Snapchat Video Call Not Working Android [METHODS]

Snapchat is one of the largest growing social media platforms around the world. It has over hundreds of millions of user active daily. Although it started as a photo sharing medium and as the popularity rises the developers adds very interesting and fun features to it. Now you can text message someone or do a voice or video call. While these feature are now an essential for any social media platform to success they all suffer from the same fate of issue within them.

Similarly, many users have reported that their Snapchat Video Call Not Working Android. Some reports says they are able to send messages but not call someone and other are informing that they are unable to use Snapchat features completely. For that reason, we have listed all the methods and solution that are required to resolve the issue in the article given below.

Solve Snapchat Video Call Not Working Issue

There are various method by which you can handle this issue, these are listed in below article.

Method 1: Check Internet Connection

As you already know that Snapchat requires a stable and fast internet connection to use all of its features therefore if you have a slow or unstable internet then this could cause problems like these. To fix any temporary connection issue, user can put their phone into airplane mode and switch back.

Activating Airplane mode restrict all the wireless connection and to access it either go to quick settings page by swiping down from the top of the screen or navigate to settings application then airplane mode  toggle on your phone. If you are connected to internet via mobile data then switch to Wifi and check if the issue persists.

Method 2: Reboot the device and Clear Cache File

Sometimes issue within application could be caused by bugs and glitches with the system that creates disparities with OS and Software causing issue like this or similar to this. Rebooting your smartphone can solve these temporary problems therefore reboot your device and check the error.

Bugs and Glitches are prone to cause problems and many times they cause software cache data to corrupt. Cache data are important for smooth running of the application but deleting will not cause any major issue.

To remove cache data of Snapchat follow these steps:

  1. Open Settings application on your phone.
  2. Move to Apps and Notification section.
  3. Tap on All Apps to reveal all the application installed on your phone.
  4. Find and tap on Snapchat from the list of apps.
  5. Now tap on Storage button.
  6. Then tap on Clear Cache option.
  7. If prompts appear, grant the adequate permission.
  8. Close the settings application and open Snapchat.

Locating cache file and deletion differ from device to device and operating system therefore either search for the steps on internet or read the manual.

Method 3: Update Snapchat and Operating System

Besides bugs and glitches outdated operating system or application can also creates disparities leading to more issue therefore if you have one pending then update it now. Usually many issues are also patched through software updates and similar could also happen for your issue.

To update operating system of your device, Open settings application then move to about phone section and tap on Software update. If there are updates available then do it immediately and for updating Snapchat, open Google Play Store or AppleStore then search for Snapchat in search bar. Instead of open you see update then a new update is ready to download and install.

Method 4: Grant Required Permission

With new privacy policies both Android and iOS has mandated that if an application requires a permission it will not be granted by default rather system will ask for user permission while granting those permission.

With these applicable now with latest OS update, if you have skipped the permission prompt then you need to manually grant those permission to get rid of Snapchat video call not working Samsung. Follow the steps given below on how to do so:

  1. Open Snapchat on your device.
  2. Tap on your profile from top left corner.
  3. Now go settings page by tapping on settings/gear
  4. Scroll and find Permission
  5. Check if any of them is disabled, if yes then tap on then and grant the required permission.
Method 5: Clear Lens Data

During video calls user can use different lens and filters and as you use them their data get stored for future use. And if the collected data become inaccessible during video calls then users will be shown a black screen. To fix this clear all the lens data and start fresh by following the steps listed below:

  1. Launch Snapchat
  2. Then open Settings page by opening profile screen and tapping on Settings
  3. Scroll down until you find Lenses option then tap on it.
  4. Now tap on Clear All Lens Data.
  5. Restart the app and check if the issue was solved.


It gets frustrating when you called your loved ones and issue like Snapchat Video Call Not Working Android starts happening. Therefore we have acquired and mentioned all the possible methods and solutions with their respective instructions to resolve the issue without any hassle.

adileqbal Author

Leave a Reply