How to Fix Windows is Freezing While Watching Videos [FIXES]

You can watch as well as stream online videos on your Windows computer system. However some users have reported that their Windows is freezing while watching videos. Additionally, they mentioned that their video playback is affected in locally stored video files as well as online streamed videos.

On research we found out that there are several reasons why this problem can be faced. Some of those reasons include bugs or glitches within the system, discrepancies caused by third party applications, outdated display drivers installed, enabled hardware acceleration, problematic browser cache file, corrupted or missing system files.

If you have the same issue on your computer system then don’t worry, we have mentioned all the possible fixes and solutions that can be used to get rid of the problem in the article below.

Resolve Windows Freezing Issue While Watching Videos

There is no way to tell the exact reason why you could be facing this issue therefore you will have to try these fixes and see which solved the problem.

Fix 1: Perform Clean Boot

Often times, issues like this caused either by bugs and glitches within the operating system or discrepancies created by third party applications. Luckily, you can fix both of them by simply performing clean boot of your system. Follow these instructions on how to do so:

  1. Launch RUN prompt by pressing Win + R
  2. Type msconfig in the empty box and press
  3. Now in System Configuration window, move to Services tab.
  4. Check Hide all Microsoft services box and click on Disable All.
  5. After that, go to Startup section and click on Open Task Manager.
  6. Lastly, disable all third party apps present in the list and close the window.
  7. Reboot your system normally and see if the issue was resolved.
Fix 2: Run Video Playback Troubleshooter

Microsoft has included an in-built troubleshooter for every core elements and tools including video playback. You can use this troubleshooting tool to resolve your issue as well. Follow the steps listed below:

  1. Press Win + I keys together to open Settings.
  2. Select System from left side pane.
  3. Find and open Troubleshoot option from right side.
  4. Now click on Other Troubleshooters.
  5. Look for Video Playback and click on Run button.
  6. Follow on-screen instructions and complete the process.
  7. Restart your PC to implement the fixes and check for the issue.
Fix 3: Clear Browser Cache Data

If you are facing this problem while watching a video online or through a web browser then the issue might be related to cache files. Cache files are created to fast the loading process however these file can also get corrupted. To get rid of these problematic files follow the instructions given below:

  1. Open any web browser on your computer. (Chrome for instance)
  2. From top right corner, click on three dots icon.
  3. Select More Tools and click on clear browsing data.
  4. Choose Time Range to All Time.
  5. Check the box beside Cookies and other site data and Cached images and files.
  6. Now click on Clear data button from the bottom.
  7. Now see if you are able to watch a video without freezing.
Fix 4: Turn OFF Hardware Acceleration

Hardware acceleration utilizes your graphical resources and if you don’t have a powerful computer system then this could be reason why you are facing this problem. You can easily disable hardware acceleration on your web browser by following these instructions:

  1. Open your preferred web browser.
  2. Click on three dots icon and select Settings option.
  3. From left side menu, select Advanced and click on System from the menu.
  4. Click on Use hardware acceleration when available toggle to disable.
  5. Now play and video and see if this helps.
Fix 5: Update Display Driver

Outdated driver can cause many issues including this problem. Check if your current display driver is updated to the latest version. If it is not, then update your driver by doing these steps:

  1. Right click on Start menu and choose Device Manager.
  2. Go to Display Adapters and click on it to expand.
  3. Select your display driver and right click on it.
  4. Choose Update driver option from drop down menu.
  5. Follow the steps and finish the procedure.
  6. Once done, reboot to apply the changes made.

Device Manager is not the most reliable tool for updating driver and it is very inconsistent. For that reason we suggest you to use Automatic Driver Update Tool. This tool looks for all the outdated drivers on your system and updates them to their latest version automatically giving the intended results.


Fix 6: Execute SFC and DISM Command

One of the reasons for Windows freezing related issues is missing or corrupted system files. However you can easily resolve these issues through command line tools such as SFC and DISM. Follow these instructions on how to execute these commands:

  1. Click on Start and go to Search bar.
  2. Type cmd and select Command Prompt.
  3. Now right click on it and choose Run as Administrator.
  4. In Command Prompt window, type sfc /scannow and press Enter.
  5. Wait for the command to be fully executed.
  6. Once done, type DISM.exe /Online /Cleanup-Image /RestoreHealth and press Enter.
  7. Again wait for the command to get executed completely.
  8. Lastly, reboot your computer system and see if the issue persisted.

Using Command Line tool can be complicated for many users therefore we recommend you to use Advanced System Repair Tool. This tools thoroughly scans your whole system looking for issues like missing DLLs, misconfigured registry entries or corrupted system files and fix them through its highly advanced algorithms and mechanized logical system.



If your Windows is freezing while watching videos then it can be very troubling and can completely ruin the experience. Therefore you can get rid of this problem by following the fixes and their instruction listed in the article above.

adileqbal Author

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