How to fix Xfinity pods not working steps


Imagine this scenario: You’re settling down for a cozy movie night with your family, ready to stream the latest blockbuster, when suddenly your Wi-Fi signal drops, and the video starts buffering. Frustrating, right? This real-life situation highlights the importance of a reliable Wi-Fi network. Xfinity Pods promise to extend and enhance your Wi-Fi coverage, but what happens when they don’t work as expected? In this article, we’ll explore the common issues that can plague Xfinity Pods, decipher the error codes that might pop up, and provide comprehensive solutions, both automatic and manual, to get your Wi-Fi network back on track.

Possible Reasons for Issues

Before diving into solutions, let’s understand why Xfinity Pods might not be working correctly. Several factors can contribute to their malfunction:

Placement Problems: Pods should be strategically placed throughout your home to optimize coverage. Poor placement can result in weak signals or dead zones.

Network Congestion: Too many devices connected to your network can overload it, causing connectivity issues.

Software Updates: Outdated firmware or software on your Xfinity Pods can lead to performance problems.

Interference: Interference from neighboring Wi-Fi networks or electronic devices can disrupt your Pods’ signal.

Physical Obstacles: Thick walls, metal structures, or large appliances can block Wi-Fi signals, affecting Pod performance.

Faulty Hardware: Sometimes, the Pods themselves may be malfunctioning due to hardware issues.

Common Error Codes

When Xfinity Pods encounter issues, they often display error codes, such as:

Error Code XRE-10007: This error suggests a problem with the Xfinity network. It may indicate a service outage or an issue with your account.

Error Code RDK-03117: This error indicates a communication problem between your Pods and the Xfinity gateway.

Error Code RDK-03036: This error signifies that your Pods are not receiving an IP address from the network.

Now, let’s explore the steps to fix these issues.

Fixing Xfinity Pods Not Working: Step by Step

Check Placement:

Inspect the location of your Pods. Ensure they are evenly distributed throughout your home.

Re-position Pods to eliminate signal dead zones.

Manage Network Congestion:

Disconnect unnecessary devices from your network.

Enable Quality of Service (QoS) settings on your router to prioritize specific devices.

Update Firmware:

Access the Xfinity xFi app or website to check for firmware updates for your Pods.

If updates are available, install them to ensure compatibility and performance.

Address Interference:

Analyze your Wi-Fi environment and select the least congested channel for your network.

Keep electronic devices away from Pods to minimize interference.

Overcome Physical Obstacles:

Use Wi-Fi extenders or additional Pods to cover challenging areas.

Avoid placing Pods near microwave ovens or other devices that emit electromagnetic interference.

Hardware Check:

Inspect your Pods for physical damage or loose connections.

If you suspect a hardware issue, contact Xfinity customer support for a replacement.

Automatic vs. Manual Fixes

Automatic Troubleshooting:

Xfinity xFi App: Use the app to run automatic diagnostic tests and resolve common issues with minimal user input.

xFi Gateway Restart: Sometimes, a simple router restart can fix connectivity problems.

Manual Troubleshooting:

Reset Pods: Manually reset your Pods to their default settings if all else fails.

Reconfigure Network: Adjust your network settings manually, including SSID, password, and security settings.


Xfinity Pods can be a game-changer when it comes to extending your Wi-Fi coverage, but they’re not immune to problems. By understanding the possible issues, error codes, and implementing the steps outlined in this article, you can troubleshoot and fix Xfinity Pods that are not working as expected, ensuring a seamless Wi-Fi experience for your household.


Are Xfinity Pods compatible with all routers?

Xfinity Pods are optimized for use with Xfinity xFi Gateways. While they may work with other routers, compatibility and performance may vary.

Can I use Xfinity Pods with a third-party Wi-Fi system?

Xfinity Pods are designed to work within the Xfinity ecosystem. Using them with third-party systems may not yield optimal results.

How many Pods do I need for my home?

The number of Pods you need depends on the size and layout of your home. Xfinity provides guidelines based on square footage to help you determine the right quantity.

What’s the difference between a Wi-Fi extender and Xfinity Pods?

While both extend Wi-Fi coverage, Pods are designed to work seamlessly with Xfinity’s network, offering easier setup and management through the xFi app.

Why do my Pods keep disconnecting?

Connectivity issues may be due to interference, network congestion, or placement. Follow the troubleshooting steps outlined in this article to address these problems.

Sakshi Anant Author