Fix HP Mobile Data protection sensor not working Windows 10

If you are facing HP Mobile Data protection sensor not working Windows 10 after upgraded Windows to Windows 10 Creators update, then you are not alone.

Many users have already reported about HP Mobile Data protection sensor not working problem on various online platforms including HP Official forum site, Microsoft Official forum sites and other popular platforms, and asked for the solution.

Users explained that this error occurs mostly after upgrading their Windows Operating System to Windows 10 Creators Update (v1703) from Anniversary Update (v1607) or Windows 10 (v1511). This error message is showing in Device Manager of their computer. Let’s take have a look at error message.

“The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)”

Table of Contents

Reasons behind HP Mobile Data protection sensor not working Windows 10

  • Missing, outdated or incompatible HP Mobile Data protection sensors driver
  • Some users reported the recent Windows 10 update causes this type of problem
  • Viruses or malware attack can cause this type problem
  • It might possible to get this error if HP Mobile Data protection sensor driver was not installed properly.
  • Missing or incompatible with Creators update for Windows 10

[Tips & Tricks] How to Fix HP Mobile Data protection sensor not working Windows 10?

Procedure 1: Reinstall driver for Windows 10 Creator update

Step 1: Press “Windows + X” key from keyboard and select “Device Manager”

Step 2: Locate “HP Mobile Data protection sensor Driver” in the list of devices

Step 3: Right-click on it and click on “Uninstall”

Step 4: Once uninstalled, restart your computer

Step 5: Navigate “HP Support page” and type “HP Model number” to get available driver’s download file

Step 6: Expand the “Driver-Storage” selection under listed search result

Step 7: Find HP 3D DriverGruard Software” and click on “Download”

Step 8: Once download completes, double-click on downloaded file and follow on-instructions to finish the installation.

Step 9: Finally, restart your computer and please check if problem is resolved.

Procedure 2: Uninstall driver using Control Panel

Step 1: Click on “Start” button and type “Control Panel” in Windows Search and open “Control Panel”

Step 2: In the opened “Control Panel”, select “Programs & Features”

Step 3: Find the HP Mobile Data protection sensor driver software and related components in the programs list and uninstall them all one-by-one.

Step 4: Once done, restart your computer and reinstall HP Mobile Data protection sensor driver using ‘Procedure 1’

Procedure 3: Check for Windows update

Step 1: Go to “Settings App > Update and Security > Windows Update”

Step 2: Click on “Check for update” under “Windows update” section

You may also read: How To Fix HP Laptop Screen Is Black Problem [Solved Guide]


I am sure this article helped you to “Fix HP Mobile Data protection sensor not working problem” with easy methods/procedures. You can choose/follow either one or all procedures to fix this issue.

If you are unable to fix this problem with the solutions mentioned above, then it might possible that your System has infected with malware or viruses. According to security researchers, malware or viruses cause several damages in your computer.

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Samir Prakash Author