How to Fix Dragon Ball Legends error code CR990504 on Android

What is ‘Dragon Ball Legends error code CR990504’?

If you are experiencing ‘Dragon Ball Legends error code CR990504’ in your mobile phone while trying to play Dragon Ball Legends game, then you are in right place for the solution. Here, you will be guided with easy steps/methods to resolve the issue. Let’s starts the discussion.

‘Dragon Ball Legends’ Game: Dragon Ball Legends is one of best Anime RPG game which provides ultimate Dragon Ball experience on your mobile (Android). It features epic 3D visuals and animations to help tell the original story based off the brand-new character designed & developed by Akira Toriyama. It features action-packed anime action RPG gameplay with Goku, Vegeta, Trunks, and all of your favorite characters.

However, several Dragon Ball Legends game’s players reported that they faced ‘Dragon Ball Legends error code CR990504’ error while they tried to play Dragon Ball Legends game on their mobile devices. This error indicates that Dragon Ball Legends App can’t communicate properly with its servers for some reasons including network restrictions of phone or ISP, or other reasons. Let’s take a look at error message.

“A Communication Error Has Occurred (Error Code: CR990504)”

As mentioned, the core reason behind this error is network restrictions of your phone or ISP. You should make sure your device network settings, network connection and/or your Internet Service Provider (ISP) is not blocking Dragon Ball Legends game from running in your device. Also, this error can be occurred due to outdated or corrupted Dragon Ball Legends game app installation in your device. Let’s go for the solution.

How to fix Dragon Ball Legends error code CR990504 on Android phones?

Method 1: Restart your Android phone

Sometimes, this type of error is occurred due to temporary glitch in your Android device. You can restart your phone in order to fix the temporary glitch and fix this error. Try this.

Method 2: Disable ‘Data Saver’ feature in Android device

This error can also be occurred due to enabled Data Saver feature in your Android device. Data Saver feature when enabled you can limit some background data/operation of your phone to save data usage of apps and phone. However, enabled ‘Data Saver’ feature can cause ‘error code CR990504’ error due to limited background data usage of this game app. You can disable this feature in your device in order to resolve the issue.

Step 1: Open ‘Settings’ App in your Android phone and go to ‘Connections > Data Usage’

Step 2: Open ‘Data Saver’ and toggle ‘Data Saver’ switch to turn in OFF and once done, try running Dragon Ball Legends game App and check if the error is resolved.

Method 3: Update Dragon Ball Legends game app on Android

Outdated or corrupted Dragon Ball Legends game app can cause this type of error. If the game app is not compatible with your Android OS version installed, then you will receive this type of error. In such case, you can reinstall Dragon Ball Legends of compatible version or update Dragon Ball Legends game app to latest available build.

Step 1: Open ‘Google Play Store’ App in your Android device and tap on ‘User icon’ or your Play Store profile icon

Step 2: Select ‘My Apps & Games’ and select ‘Installed’ tab

Step 3: Find and select ‘Dragon Ball Legends’ game app, and tap on ‘Update’ button if the update is available

Step 4: Wait to complete update process. Once done, restart your Android phone to see the changes and check if the error is resolved.

Method 4: Reinstall Dragon Ball Legends game App and link your account

This issue can also be occurred due to incorrect or incompatible version of Dragon Ball Legends game app installed in your mobile. Or corruption in the installation of Dragon Ball Legends app could be a reason behind this error. So, you can uninstall and then reinstall Dragon Ball Legends app in order to fix the issue.

Step 1: Open ‘Settings’ App in Android device and go to ‘Apps’ or ‘applications’ or ‘Application Manager’

Step 2: Find and select ‘Dragon Ball Legends’ app and tap on ‘Force Stop’, and then confirm to Force Stop the DB Legends

Step 3: Then go to ‘Storage’ in ‘DB Legends’ App info and tap on ‘Clear Cache’, and then click on ‘Clear Data’. In the confirmation box, click ‘Clear Data’ again to confirm. After clearing app cache and data, please check if the issue is resolved.

Step 4: If not, you can uninstall and then reinstall the app. To do so, tap on ‘Uninstall’ button under ‘DB Legends’ app info, and confirm to uninstall the app

Step 5: Once done, restart your phone

Step 6: Download and install latest version of Dragon Ball Legends game app from its official site or Google Play Store app

Step 7: Once installed, launch DB Legends App and open ‘Menu’

Step 8: Select ‘Others > Data Transfer Settings’ and connect your account to Google, Facebook or Twitter

Step 9: Once login into DB Legends account, check if the error is resolved.

Method 5: Try VPN Connection and edit Network Settings

As mentioned, this error can also be occurred if your Internet service provider or network provider is limiting access to DB Legends game app. In such case, you can try another network or VPN App like NordVPN, ExpressVPN or others, in order to resolve the issue.

Step 1: Disconnect your Android device from current active network and try connecting to another network like WiFi. You can also try VPN Connection or VPN Apps like NordVPN or others for this.

Step 2: After that, launch Dragon Ball Legends game app and check if it works. If yes, then you should contact your Internet service provider for the rectification of game issue.

Method 6: Edit APN Settings for T-Mobile users

Step 1: Open ‘Settings’ App and go to ‘Connections > Mobile Networks > Access Point Names (APN)’

Step 2: Now, open ‘Existing Entry’ and then take a screenshot of the entry

Step 3: Now, hit ‘Back’ button and then click on ‘Add’ button at top of Access Point Names box opened

Step 4: Name the entry as per your liking and replicate the settings but change ‘APN Protocol’ and ‘APN Roaming Protocol’ to ‘IPv4/IPv6’

Step 5: Now, tap on ‘Three verticals ellipses’ near the top-right corner and hit ‘Save’ option

Step 6: Now, select the newly created APN entry and wait for establishment of connection again.

Step 7: Once done, launch Dragon Ball Legends game app again and check if the error is resolved.

Conclusion

I hope this post helped you on How to fix Dragon Ball Legends error code CR990504 in Android device with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.

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