How to fix Error 0xd000a002, We weren’t able to set your PIN

hile going through several forum sites we have concluded that many users have reported Error 0xd000a002, We weren’t able to set your PIN, according to the victims they encounter the error while trying to set up their computers whereas some of the users have claimed the same while trying to add a PIN in the middle of the system’s life cycle.

If we talk about the causes of the error then the corrupted NGC Folder is the main culprit for prompting the above mention error. NGC Folder contains details of Windows Hello authentication and can get corrupted due to some reasons. But don’t worry we have shortlisted few effective methods to get past the error without any hassle. So keep reading the blog.

Table of Contents

How to Resolve Error 0xd000a002, We weren’t able to set your PIN

Method 1: Ensure that turn on convenience PIN sign-in is enabled

You need to make sure that the Group Policy, Turn on Convenience PIN sign-in is not disabled. Note: You can skip this method if you don’t have Group Policy Editor. To configure the policy, you have to open Group Policy Editor and then go to following location.

Administrative Templates> System> Logon

Now search for Turn on convenience, PIN sign-in, double-click on the Policy and check Enabled. Lastly click Apply> OK.

Method 2: Use System Restore Point

If you have ever created a system restore point then this is the correct time to use it. It will change the configuration of your PC to the point when the PIN was working perfectly.

To poceed with the method follow the below mention guidelines:

Step 1: First of all launch “System Restore Point” from the Start Menu> tap on the System Restore button

Step 2: Then follow the on-screen instruction to finish the process

Once done, try to create a PIN and check if the issue resolved or not

Method 3: Recreate NGC Folder

As we have earlier discussed NGC Folder contains all the data regarding the PIN. If this folder gets corrupted due to any reason it may lead to the above mention error. So first of all it is suggested to clear the folder so that it gets recreated again.

To proceed follow the below mention steps:

Step 1: Open File Explorer and click on View >Show> Hidden Items

Step 2: Now navigate to the following location:


Step 3: Double-Click on the NGC Folder to open it> After that delete all the content

Point to Remember: If you get prompted by a message saying “You have been denied permission to access this folder”, then you have to change the permission of the folder.

To do the same follow the below mention instructions:

Step 1: Right-Click on the NGC folder and then navigate to the Properties > Go to the Security tab

Step 2: Now click Advanced and then on the Change button related with the owner

Step 3: Then type in Administrators in the “Enter the object name to select” field and click on OK

Note: If you get an error message after typing “Administrator” write “Everyone” instead.

Step 4: Click Apply> OK

Step 5: Lastly Restart the computer

Once you have changed the permission, go to the same location and then delete the content of the NGC Folder

After completing all the modifications, try setting up a PIN

Method 4: Switch to Local Account

If you are still struggling with Error 0xd000a002, We weren’t able to set your PIN then try to switch to a local account. But before that you need to follow the below mention instructions to create and use a Local Account.

Step 1: Open Settings by pressing Win + I keys together> Navigate to Account> Your Info

Step 2: Click on the lick that says Sign in with a local account instead from the Account Settings option

Step 3: Now follow the on-screen instructions to finish the process

Once you are signed in using Local Account, create a PIN.

Best Recommended Solution for PC Problems

Though all the above mentioned methods are quite effective but sometimes your PC needs an expert to resolve such stubborn errors. We are strongly recommending an automatic PC Repair Tool to scan the repositories. This tool will not only resolve the above mention error but will also immune your PC from other Windows malfunctioning.

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That’s all folks! We assume you liked the blog. Thanks for Reading.