HBO max is an American subscription based video on demand service which was originated in United States. It is available in English (U.S.A), Spanish, Danish, Swedish, Finnish, Norwegian and others. It is served in United States, Caribbean, Latin America and parts of Europe with 73.8 million users (till 31st Dec, 2k21). It was launched in May 2k20.You can stream hbo max on discord to watch and share your favorite media with others because discord can be used as a streaming portal But you have to know how it work and how to stream hbo max on discord? We are talking about hbo max, and the reason is that hbo max has huge content to watch and it is a popular OTT platform in USA.
It was released just 19 months ago, but the number of users says a lot about the popularity of the service. But sadly, several users have reported HBO max TV sign in not working & HBO max TV app not working when they try login or sign in to their account and the following error message gets prompted on their screen:
“We’re having issues connecting to HBO Max right now. Please try again!”
“The email address or password is incorrect. Please try again”.
The above error message is displayed while using the HBO max and it has been encountered by Android/iOS Smartphones, Smart TVs, Computer or streaming Media Player.
If you are getting the same error message then keep reading the tutorial. We really hope that our guidelines will help you in getting past the issue. Before heading to the troubleshooting methods we would like to discuss the potential culprits which lead to the current situation. So without any further ado let’s get started.
Reasons for HBO Max Not Working
- You may end up with the current situation if you are using wrong credentials while signing in.
- One of the major reasons for getting into the above trouble is using an outdated HBO Max app
- Corrupted data and cache of the app may be a culprit.
- If the HBO Max Server is down then you may also encounter the issue.
- If your device/ system is attacked by malwares/ viruses, then there are some possibilities to face the current situation.
Troubleshooting methods for HBO max TV sign in not working (Applicable for Windows/Android/iOS/ Smart TV, macOS or Game Console)
Method 1: Restart the HBO Max App
The very first thing we will recommend you is Rebooting / Restarting the app, it will fix the bugs and refresh the app. If you refresh the app , it might be able to properly communicate with the server. So you can follow the guidelines to restart the app:
- Exit the app then remove it from your recent Apps/App Switcher. You can force stop the app from your settings app, if you are using Setup boxes or Android Device
- Re-launch HBO Max app from your homepage or app list
Method 2: Update the HBO Max App
Updating the app can resolve all your issues very easily. Updating the app will enhance your security features and it will also fix the app glitches. Several users have claim success after updating their app in such cases. You can follow the below mention guidelines for updating the app:
Steps for Updating the App on Windows (Microsoft Store):
- Press Win + S key at the same time to search for your apps
- Search for Microsoft Store>open up the app
- At the upper right corner of app, tap on three-dotted button>select Downloads and Updates
- Click Get Updates & Update All in order to update all the apps
Steps for Updating the App on Android/iOS
You can follow the below mention guidelines for updating the app on Android as well as iOS.
- Open the app store of your device
- Search HBO Max>select listing , you will get a link to listing for App Store and Google Play
- Tap on the Update button if updates are available, it will do the rest.
Method 3: Check your Login Credentials
If you are getting the above error message on your screen then the chances are quite higher that you are using wrong username and password. In such scenario we will suggest to feed the credentials in same format. Don’t miss the numbers alphabets ad special characters and also take care about the lower case and upper case. We understand that there are lots of apps and it is very difficult to remember all the passwords. But for a successful sign in you need to enter correct credentials.
Method 4: Check the HBO Max’s Server Status
Another major reason for HBO Max Not Working is the server issue. Sometimes it happens when the server is under maintenance. The user cannot sign in successfully to the app if the server is down or under maintenance until they fix it from their side. You can check the server status. If the server is down then you left with only one option and that Wait & Wait till the sever gets back to work.
Method 5: Clear HBO Max App Cache and Data
As we have earlier mentioned in this blog that corrupted cache and data can be one major reason to face the HBO max TV sign in not working issue because the corrupted cache or data interferes with the login submission details. You can follow the below mention guidelines to clear the HBO Max app cache and data:
- Open the settings app>tap on Apps & Notification>select HBO Max from app list
- Tap Storage & Cache> the start by clicking clear Cache, you can select Clear Storage
Method 6: Try to Use Different Network
If you are still stuck with the HBO Max login error issue then we suggest you to switch you to the different network other than your usual home network. If you are using Wi-Fi the try to reboot your router, it might help you in getting past the situation. You can also use a VPN to resolve your issue, you can also turn off the VPN if you are connected to it or you can simply use a different server location on your VPN. But keep in mind that the free VPNs are not going to help you anyway. You need to go for a paid VPN. We recommend you a VPN; you can sign up for free trial and make your decision.
Method 7: Use a Different Device
We suggest you to login your HBO Max account on another device. If you are using HBO Max on our Smart TV then try to use it on your Smartphone. Several users have claim success over the above issue by using this method.
Method 8: Reset Your Account Password
In this method we advise you to reset your HBO Max account password. If you have entered the wrong password several times then the things gets wrong with HBO Max user database. So kindly reset the password. Follow the guidelines to reset your password:
- Tap on the Forget Password found below sign-in option on your HBO Max app
- Then type in your email address>click on submit
- After that access your email >open the Reset your HBO Max Password message
- Click on Reset Password> Enter your New Password>click on Save Password save the changes
Method 9: Reinstall the App
If you are reading this it means you are still struggling with HBO max TV sign in not working. In this particular method we will suggest you to uninstall and then reinstall the app. It will give a fresh start to the app and it may fix your problem.
Steps for Reinstalling the app on Windows:
- Press Win + S key to open the search menu bar
- Type HBO Max and right click on listing
- Under the context menu tap on uninstall
- Search for the Microsoft Store> open it
- Search HBO Max in the MS Store and then install it
Steps for Reinstalling the app on Android/iOS
- Open your Smartphone’s app store
- Search for HBO Max >select the related listing > and here a link to listing for Google Play Store and App Store
- Choose the Uninstall option and wait for some time
- Then tap on Install in order to reinstall it> and try to login in tour account
That’s all about HBO max TV app not working or HBO max TV sign in not working. I have provided ample information regarding the mentioned issue. And now it’s your turn to follow the guidelines to get past your problem. I really hope that the above listed fixes will surely help you. So follow the guidelines one by one until you get the appropriate solution for yourself.
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Good luck with the fixes.