What is ‘PS4 can’t load friends list’ issue?
If you are experiencing ‘PS4 can’t load friends list/ PS4 won’t load friends list’ issue on PlayStation 4 (PS4) console and you are unable to invite other players on game session, then you are in right place for the solution. Here, you will be guided with easy steps/methods to resolve the issue. Let’s starts the discussion.
‘PS4 can’t load friends list’: PlayStation 4 (PS4) Friends List is useful tool for seeing what games are being played and for organizing the parties. However, it might possible to face PS4 won’t load friends list issue sometimes where you can easily see loading sign but friends don’t appear on the PS4 screen. Several PS4 users/players reported about this issue and explained that the issue is started occurring after installing recent PS4 System software update or due to issue with currently installed System software update in PS4.
One possible reason behind PS4 won’t load friends list issue can be server maintenance or issue with network connection. You should make sure you have stable network/internet connection and speed, and there is no issue with network connection at all. Also, you can check PlayStation Network servers and check if the server is up and running. If there is some issue with PlayStation Network server like server is currently under maintenance, then you will need to wait until the server issue is resolved. Let’s go for the solution.
How to fix PS4 can’t load friends list issue?
Method 1: Check PlayStation Network Servers
Before troubleshooting the issue, you should make sure there is no issue with PlayStation Network servers. To do so, open browser and visit ‘https://status.playstation.com/’ page or visit PlayStation Network server page (official), and check if it shows the server is up and running. If the server is unavailable currently, then you will need to wait until the server issue is resolved.
Method 2: Update PlayStation 4 (PS4) System Software
Corrupted or outdated PlayStation System Software could be reason behind this type of error. You can perform system software update in PS4 in order to fix the issue.
Step 1: On PS4 console, go to ‘Settings > System Software Update’
Step 2: Select ‘Update Now’ option. Press ‘O’ or ‘X’ button to confirm and follow on-screen instructions to install available updates
Step 3: After update, try viewing your friends lists, and check if the error is resolved.
Method 3: Restart PlayStation 4 (PS4)
Sometimes, this type of error is occurred due to temporary glitch in your PS4 console. You can fix temporary glitch by restarting your PS4 console.
Step 1: Press ‘PS’ button on your controller to access Quick Menu
Step 2: Go to ‘Power’ tab and select & highlight ‘Restart PS4’ option
Step 3: Press ‘X’ or ‘O’ button PS console to confirm restart.
Step 4: After restart, please check if you can see the friends lists on PS4 without any issue.
Method 4: Log Out from PlayStation Network (PSN) Account and then login again
One possible way to fix the issue is to log out from PlayStation Network (PSN) account and then log in again into the account.
Step 1: On PS4 console, go to ‘Settings > Account Management’ using ‘D-Pad’ on your controller
Step 2: Select and highlight ‘Sign Out’ button, and hit ‘X’ or ‘O’ button on controller to confirm
Step 3: After few minutes, login into PlayStation Network (PSN) account again and check if the error is resolved.
Method 5: Check Internet connection
This issue can be occurred due to issue with your internet connection and speed. Poor internet connection could also cause ‘PS4 can’t load friends list’ issue. You can test your internet connection and speed by visiting ‘fast.com’ page on browser allows you to measure your connection’s upload and download speed. You can restart/reset your networking equipment like router in order to fix the network issue. If the problem is still persist, then you can contact your Internet Service Providers (ISPs) customer support and report the issue you are facing.
Method 6: Re-configure DNS settings in PS4
Another possible way to resolve the issue is to change DNS settings in PS4. You can change DNS settings to Google’s DNS in order to fix the issue.
Step 1: On PS4 console, go to ‘Settings > Network > Internet Connection Setup > Use WiFi > Custom’
Step 2: Set your IP address to ‘Automatic’, set ‘DHCP Host Name’ to ‘Do Not Specify’, and select ‘Manual’ for ‘DNS Settings’
Step 3: Enter ‘22.214.171.124’ and ‘126.96.36.199’ in ‘Primary DNS’ and ‘Secondary DNS’ field
Step 4: Set ‘MTU Settings’ to ‘1456’ and ‘Do Not Use’ for ‘Proxy Server’. Save the changes and check if the error is resolved.
Method 7: Contact PlayStation Network (PSN) official support
If the issue is still persist, then you can contact PlayStation Network (PSN) official support via visiting ‘https://www.playstation.com/en-us/support/’ page and contact their customer service to ask for assistance. You can report your problem to PSN customer service.
I am sure this post helped you on How to fix PS4 can’t load friends list/ PS4 won’t load friends list issue with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.