If you are experiencing Samsung Secure folder not working, crashing, not opening, not showing issue in your Android Samsung phone, and you are looking for ways to fix this issue on the web, then you are in right-place for the solution. Let’s starts the discussion.
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What is Samsung Secure folder?
Samsung Secure folder or ‘Secure Folder’ is protected by defence-grade Samsung Knox security platform, which locks all data stored there and making sure that your information is kept safe from any malware attacks. Samsung Secure folder is place to store all images, videos, apps and data that you want to keep private.
You are also allowed to add a passcode or biometric lock to keep your data safe from any unauthorised users or attacks. In sort, you can store your all files and applications in Samsung Secure folder – encrypted space that blocks unauthorised users or malware programmer or bad actors from accessing this folder. This folder comes pre-installed on many of Samsung’s modern Smartphone.
What is Samsung Secure folder not working?
It is common Samsung Smartphone problem considered as Samsung Secure folder issue. This issue indicates you are unable to access Samsung Secure folder in your Samsung Android Smartphone and when you try to open Samsung Secure folder, you may experience Samsung Secure folder crashing issue and the folder can’t open at all.
Several users reported about this error problem and explained whenever they try to open Samsung Secure folder and when they put PIN/Password in the appeared prompt, they experience the app closes completely and when they tried to open it again, they experience the app not opening on phone anymore.
While some users reported they experienced Samsung Secure folder not showing or is missing issue on their Samsung Phone. This issue indicates they are unable to find and access Samsung Secure folder on their Samsung Android phone for some reasons. If you are facing the same and looking for ways to fix these issues, then you are in right-place for the solution. Let’s go for the solutions (Solutions are given under separate heading starting with ‘How to fix…’).
Why is Samsung Secure folder not showing, not opening, working, crashing?
The possible reasons behind the issue can be the corrupted/outdated cache of Samsung Secure folder, corrupted ‘Samsung Secure folder’ app, outdated your phone’s OS, corruption in your phone’s settings relating to Samsung Secure folder, and other issues. On other hand, Samsung Secure folder not showing issue or missing issue can be occurred possibly if you may not have set up your Samsung Secure folder yet. In such case, you will need to setup Samsung Secure folder in your device to fix the issue. Let’s go for the solution.
How to fix Samsung Secure folder not working, showing, crashing, not opening issue on Samsung Android Phone?
Method 1: Setup Samsung Secure folder to fix Samsung Secure folder not showing or missing issue
This issue can be occurred if Samsung Secure folder is not setup in your phone. You can setup your Samsung Secure folder in your device to fix the issue.
Step 1: Open ‘Settings’ app in your Samsung phone, and look for ‘Security’ section and select ‘Secure Folder’
Step 2: Follow on-screen instructions to set it up.
Step 3: Once done, Swipe up or down with one finger to access the Apps screen, Once inside, enter Settings, and then go to the section Biometric data and security, and now you will have to touch on Secure Folder.
Method 2: Uninstall and reinstall Samsung Secure folder to fix Samsung Secure folder not working, not opening or crashing issue
You can try to fix the issue by uninstalling and reinstalling Samsung Secure folder in your phone.
Step 1: Go to App Drawer in your Samsung phone and go to ‘Secure Folder’ and press three-vertical dots > Settings > More and tap ‘Uninstall’ to uninstall it
Step 2: Once done, download & reinstall Samsung Secure folder in your phone and check if the issue is resolved.
Method 3: Delete cache and data of Samsung Secure folder app
You can clear cache and data of Samsung Secure folder app in your phone to fix the issue.
Step 1: Open ‘Settings’ in your device and go to ‘Apps or Applications > Secure Folder’
Step 2: Tap ‘Storage’ and tap ‘Clear Cache’ and ‘Clear Data’ to reset Samsung Secure folder app. Once done, retry accessing Samsung Secure folder and check if the issue is resolved.
Method 4: Restart your mobile
Sometimes, this type of issue is occurred due to some temporary issues in your Samsung Android phone. You can fix the temporary issue just by restarting your phone and then check if the issue is resolved for you.
Method 5: Update Samsung Secure folder
Updating Samsung Secure folder app to latest & compatible version in your device can resolve the issue.
Step 1: Open ‘Galaxy Store’ in your phone and go to ‘Apps’
Step 2: In the opened page, update Samsung Secure folder and install the available updates of Samsung Secure folder in your device. Once done, retry accessing Samsung Secure folder and check if the issue is resolved.
Method 6: Update your Samsung Phone’s OS
Updating your Samsung phone’s OS or Android OS to latest available version can resolve the issue. After updating Android OS to latest available version, check if the issue is resolved for you.
Method 7: Reset your phone
Another way to fix the issue is to reset your phone to default values.
Step 1: Open ‘Settings’ app in your device and search or go for ‘Reset’
Step 2: Tap ‘Delete all’ and confirm it. Once done, restart your phone and check Samsung Secure folder works in your mobile without any issue.
I am sure this post helped you on How to fix Samsung Secure folder not working, showing, crashing, not opening. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.
Q 1: How to transfer Samsung Secure folder to new phone?
A: To do so, you can follow the below steps.
Step 1: Go to ‘Samsung Secure folder’ settings, and select ‘Back Up and Restore’ option
Step 2: Go to same option on new phone and select ‘Restore Data’. Once done, all the content from the old Samsung Secure folder will be transferred onto new phone.
Q 2: What happens if you need delete Samsung Secure folder?
A: If you delete Samsung Secure folder, there may be certain implications, depending on the device and features that you use with Samsung Secure folder. You may need to re-scan the important documents like passports or driver’s licenses that you have stored in Samsung Secure folder, for uploading to Samsung Secure folder again. However, any changes you made to Samsung Secure folder’s settings like removing certain functions or adding others, you will need to be set up again once you create a new Samsung Secure folder.