How to Fix Unidentified error PS5 purchase [Steps]

What is ‘Unidentified error PS5 purchase’ issue?

In this article, we are going to discuss on How to fix Unidentified error PS5 purchase. You will be guided with easy steps/methods to resolve the issue. Let’s starts the discussion.

‘PlayStation 5 (PS5)’: PlayStation 5 is home video game console designed & developed by Sony Interactive Entertainment. It is successor to PlayStation 4, the PS5 was released on November 12 2020. PS5 is part of 9th generation of video game consoles, along with Microsoft’s Xbox series X/S consoles which were released in the same month. The PS5’s main hardware features including Solid-state Drive (SSD) customized for high-speed data streaming to enable significant improvements in storage performance, an AMD GPU capable of 4K resolution display at up to 120 frames per second, hardware accelerated ray tracing for realistic lighting and reflections.

With a PS5 console, you can play most PS4 games and huge number of new PS5 games in which some of them are free-to-play and some need to be paid. However, several PS5 console users reported they faced Unidentified error PS5 purchase issue when they tried to purchase a game in PlayStation Store. This issue indicates you are unable to purchase a game in PlayStation Store on your PlayStation 5 (PS5) console. Let’s take a look at error message.

“An unidentified error occurred. Try again in a few moments.”

There could be several reasons behind the issue including the issue with internet connection, issue with PlayStation Network server, issue with game itself that is causing ‘An unidentified error occurred’ while trying to purchase, and other PS5 issue. It is possible to fix the issue with our instructions. Let’s go for the solution.

How to fix Unidentified error PS5 purchase?

Method 1: Retry purchasing the game

Sometimes, this type of issue is occurred due to some temporary issue in the game that you are trying to purchase. You can try to purchase the game again in a few moments or about 15 minutes after receiving error, and check if it works.

Method 2: Check PlayStation Network Server status

This issue can be occurred due to some issue with PlayStation Network (PSN) server. You should make sure PSN server is up and running properly if you don’t want to face Unidentified error PS5 purchase issue. To do so, you can visit ‘’ page in your browser. If you investigate there is some issue with PSN server, then you will need to wait until the server issue is resolved.

Method 3: Check your payment method

This issue can be occurred due to some issue with your payment method you are using to purchase the game on PlayStation 5 console. You should make sure you entering correct credit/debit card information to verify your payment method. You can retry purchasing the game and retry making payment in correct & secure way, and check if it works.

Method 4: Purchase with Funds in your PSN account

Some users reported the issue can be resolved by using Funds in PSN wallet and you can also have to try.

Step 1: On PS5 console, go to ‘Settings > User and Accounts > Account > Payment > Subscriptions > Add Funds’, select your account, how much you want to add, and the payment method

Step 2: Alternatively, you can go to ‘’ page and sign-in into your PlayStation Store, and select ‘Online ID > Payment Management > Add Funds’ and choose your payment method. Once done, check if the issue is resolved.

Method 5: Restart your PS5 Console

Sometimes, this type of issue is occurred due to some temporary issues in your PS5 console. You can fix the temporary issues just by restarting your PS5 console in order to fix Unidentified error PS5 purchase issue, and check if it works.


I am sure this post helped you on How to fix Unidentified error PS5 purchase with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.

Samir Prakash Author