What is ‘Windows Live Mail has stopped working’ error in Windows 10?
If you are experiencing ‘Windows Live Mail not working’ issue while trying to open ‘Windows Live Mail’ in Windows 10 computer, then you are in right place for the solution. In this post, you will be guided with easy methods/steps to resolve the issue. Let’s starts the discussion.
‘Windows Live Mail’: Windows Live Mail is freeware email client from Microsoft. Windows Live Mail is designed to run on Windows 7 and Windows server 2008 R2, but is also compatible with Windows 8 and Windows 10. Windows Live Mail stores each mail message as separate .eml file.
Only the folder structure is maintained in single database file using ‘ESE (Extensible Storage Engine)’ database structure, named ‘Mail.MSMessageStore’. This program also maintains the backup copy of that file, in the Backup Sub-folder so the problems are rare.
However, several users reported that they faced ‘Windows Live Mail not working’ issue or ‘Windows Live Mail has stopped working’ error while they tried to open ‘Windows Live Mail’ app on their Windows 10 computer. This error indicates that “Windows Live Mail couldn’t be started. It may not be installed correctly and/or check if your disk is not full or that you are not out of memory”. This error can also be appeared with some error code like ‘0x800c013e’.
The possible reason behind this issue can be the issue with graphics card driver in your computer or your graphics card driver cause conflict with Windows 10 after the update. This issue can also be occurred due to corrupted or outdated cache of Windows Live Mail App in your computer. You can perform Windows Live Mail App reset in your computer in order to clear cache of app and fix this issue.
Sometimes, this issue can be occurred due to interference of your third-party antivirus software installed in computer. It might possible that your third-party antivirus software is blocking Windows Live Mail from functioning in computer for some security reasons or due to its over security features. You can disable your antivirus in order to fix the issue. Let’s go for the solution.
How to fix Windows Live Mail not working issue in Windows 10?
Method 1: Fix ‘Windows Live Mail has stopped working’ error with ‘PC Repair Tool’
If this error is occurred due to some problems in your Windows computer, then you can fix the issue with ‘PC Repair Tool’. This software offers you to find and fix BSOD errors, DLL errors, EXE errors, problems with programs, malware or viruses issues, system files or registry issues, and other system issues with just few clicks. You can get this tool through button/link below.
Method 2: Run ‘Windows Live Mail’ App in Compatibility Mode with Administrator permission
Step 1: Open ‘File Explorer’ and navigate to following path
C:\Program Files\Windows Live Mail
C:\Program Files(x86)\Windows LiveMail
Step 2: Find and right-click on ‘wlmail.exe’, and select ‘Properties’
Step 3: In ‘Properties’ window, click on ‘Compatibility’ tab, tick ‘Run this program in compatibility mode for’ checkbox, select ‘Windows 7’ OS from dropdown, check ‘Run this program as an administrator’ checkbox
Step 4: Finally, click on ‘Apply’ and ‘OK’ to save the changes. After that, restart ‘Windows Live Mail’ app and check if it works.
Method 3: Allow ‘Windows Live Mail’ app and feature through Windows Firewall
This issue can be occurred if your Windows Firewall is blocking Windows Live Mail client from functioning for some reasons. You can allow Windows Live Mail app through Windows Firewall in order to fix the issue.
Step 1: Type ‘Windows Firewall’ in ‘Windows Search Box’ and open it from results appear
Step 2: In ‘Windows Firewall’, click on ‘Allow an app or feature through Windows firewall link’ and hit ‘Change Settings’ button
Step 3: In the opened ‘Allow Apps and Features’ dialog box, find and enable these protocols for both ‘Private’ and ‘Public’ network
Windows Live Communications Platform
Windows Live Communications Platform (SSDP)
Windows Live Communications Platform (UPnP)
Step 4: Finally, save the changes and restart your computer and check if the error is resolved.
Method 4: Disable or uninstall third-party antivirus software
This issue can be occurred due to interference of your third-party antivirus software in computer. You can fix the issue by disabling your third-party antivirus software in computer. If disabling antivirus software didn’t work for you, then you can uninstall your third-party antivirus completely in computer in order to resolve the issue.
Method 5: Create new Windows Live Mail account
One possible way to fix the issue is to remove current Windows Live Mail account, create new one and sign in with newly created account.
Step 1: Open ‘Windows Live Mail’ and click on ‘Account’ icon, and select ‘Sign Out of Windows Live Mail’ from the dropdown
Step 2: Now, sign-in with alternative email account by entering email login credentials and hit ‘Sign In’ button
Step 3: If the error is still persist, then make sure that you use exclusively one Microsoft Account on multiple accounts. You can sign out of all other email clients and sign into only one account in order to fix the issue.
Method 6: Repair Windows Essentials 2012
Corrupted cache or data or Windows Live mail app can cause this issue. You can repair Windows Essentials Suite in order to fix the issue.
Step 1: Open ‘Control Panel’ and click on ‘Uninstall a Program > Programs & Features’
Step 2: Find and double-click on ‘Windows Essentials 2012’
Step 3: Click on ‘Repair All Windows Essential programs’ option and wait to finish the process. Once done, restart your computer and check if the issue is resolved.
Method 7: Reinstall Windows Essentials 2012
If repairing Windows Essentials 2012 didn’t work, you can fix the issue by reinstalling Windows Essentials 2012.
Step 1: Open ‘Control Panel’ and click on ‘Uninstall a Program > Programs & Features’
Step 2: Find and double-click on ‘Windows Essentials 2012’, and click on ‘Remove one or more Windwos Essentials programs’
Step 3: Check ‘Windows Live Mail’ checkbox and click on ‘Uninstall’. Follow on-screen instructions to finish uninstall and after that, restart your computer
Step 4: After restart, download Windows Essentials 2012 and right-click on downloaded setup file, and select ‘Run as Administrator’
Step 5: Select ‘Only Windows Live Mail’ checkbox or select all Windows Essential applications and follow on-screen instructions to install.
Step 6: Once done, restart your computer again and check if the issue is resolved.
Method 8: Try Windows Live Mail’s alternative
If the problem is still persists, then you can try Windows Live Mail’s alternative. There are many great email clients available that you might want to consider. Here, the list of Windows Live Mail’s alternative which you can try if Windows Live Mail not working.
- Microsoft Office Outlook (paid)
- Mail and Calendar (free)
- eM Client (free and paid)
- Mailbird (free and paid)
- Thunderbird (free and open-source)
Method 9: Delete Windows Live Mail cache
‘Method 6’ mentioned above helped you to repair Windows Essentials programs in order to remove cache or data and repair Windows Live Mail. You can also try deleting Windows Live Mail cache using below steps.
Step 1: Pres ‘Windows + R’ keys on keyboard, type ‘%localappdata%’ in the ‘Run’ dialog box and hit ‘OK’ button to open the ‘LocalAppData’ folder
Step 2: Open ‘Microsoft > Windows Live’ folder, find and right-click on ‘.cache’ folder, and select ‘Delete’ to delete the cache. After that, delete these cache from Recycle Bin also if there.
Method 10: Perform System Restore in Windows 10
If the problem is still persist, then you can try to fix the issue by performing System Restore operation. You can restore your computer according to date & time when everything was working well.
Step 1: Press ‘Windows + R’ keys on keyboard, type ‘rstrui’ in the opened ‘Run’ dialog box and hit ‘OK’ button to open ‘System Restore’ window
Step 2: In ‘System Restore’, click on ‘Next’, select a restore point according to date & time when everything was in working condition, and click ‘Next > Finish’ to start restoring process.
Step 3: Once done, restart your computer and check if the Windows Live Mail has stopped working issue is resolved.
I am sure this post helped you on How to fix Windows Live Mail not working issue in Windows 10 with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.