How to fix Blue screen when watching Netflix in Windows 10/11 steps


Imagine settling down for a cozy Netflix binge on a rainy evening, only to be greeted by the dreaded Blue Screen of Death (BSOD) on your Windows 10 or 11 PC. The frustration is real, and the disruption can be maddening. But fret not, because in this comprehensive guide, we will explore the various reasons behind this problem, common error codes you might encounter, and most importantly, step-by-step solutions to fix the blue screen when watching Netflix on your Windows system.

Understanding the Problem:

The BSOD, often displaying error messages like “SYSTEM_THREAD_EXCEPTION_NOT_HANDLED” or “KERNEL_SECURITY_CHECK_FAILURE,” can occur while streaming Netflix due to several underlying issues:

  1. Outdated or Incompatible Drivers: Incompatibility between your graphics, audio, or network drivers and Netflix can lead to system crashes.
  2. Software Conflicts: Conflicting software, especially third-party applications like antivirus programs, can disrupt Netflix streaming.
  3. Hardware Problems: Faulty hardware components, such as RAM, hard drives, or graphics cards, can trigger BSODs.
  4. Windows Updates: In some cases, a recent Windows update may have introduced bugs that affect Netflix streaming.
  5. Corrupted System Files: Damaged system files can cause instability in the operating system, leading to BSODs.

Common Error Codes:

When you encounter a BSOD while streaming Netflix, you might see various error codes. For instance:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED: This indicates that a system thread generated an exception that the error handler did not catch.

KERNEL_SECURITY_CHECK_FAILURE: This error suggests a violation of kernel security, possibly due to incompatible drivers or corrupted system files.

IRQL_NOT_LESS_OR_EQUAL: This error points to an issue with memory access, which can be caused by faulty RAM or driver conflicts.

Solving the Problem:

Now, let’s delve into the steps to fix the blue screen when watching Netflix on Windows 10/11:

1. Update Graphics Drivers:

  • Go to the manufacturer’s website (NVIDIA, AMD, or Intel) and download the latest graphics drivers for your GPU.
  • Install the drivers and restart your computer.

2. Update Other Drivers:

  • Update audio and network drivers using a similar process as graphics drivers.

3. Disable or Update Conflicting Software:

  • Temporarily disable or update third-party software, especially antivirus programs.
  • Restart your PC and check if Netflix works without BSODs.

4. Check for Windows Updates:

  • Ensure your operating system is up to date with the latest Windows updates and patches.

5. Run Windows Memory Diagnostic:

  • Open the Windows Memory Diagnostic tool and let it scan your RAM for errors.
  • If issues are detected, consider replacing or reseating your RAM modules.

6. Perform a System File Check (SFC) and DISM Scan:

  • Open Command Prompt as administrator and run “sfc /scannow” followed by “DISM /Online /Cleanup-Image /RestoreHealth.”
  • These commands will repair corrupted system files.

7. Reset Windows:

  • As a last resort, you can perform a Windows reset, which reinstalls the OS while keeping your files intact.


Experiencing a blue screen while watching Netflix on Windows 10/11 can be a frustrating experience, but it’s not insurmountable. By following the steps outlined in this guide, you can diagnose and resolve the underlying issues causing the BSODs. Remember to keep your drivers and system updated, check for software conflicts, and perform hardware checks when necessary to enjoy uninterrupted Netflix streaming.


  1. Why does Netflix cause BSOD on Windows 10/11?
    • Netflix BSODs can occur due to outdated drivers, software conflicts, hardware issues, Windows updates, or corrupted system files.
  2. How do I update my graphics drivers?
    • Visit the manufacturer’s website (NVIDIA, AMD, Intel) and download the latest drivers for your GPU. Install them and restart your PC.
  3. What should I do if Netflix continues to cause BSOD after trying all steps?
    • If the problem persists, consider contacting Microsoft Support or seeking assistance from a professional technician to diagnose and resolve the issue

Sakshi Anant Author