What is ‘FortiClient VPN connected but not working’ issue in Windows 10?
If you experiencing ‘FortiClient VPN connected but not working’ issue while trying to establish FortiClient VPN connection in Windows 10, then you are in right place for the solution. Here, you will be guided with easy steps/methods to resolve the issue. Let’s starts the discussion.
‘FortiClient VPN’: FortiClient provides SSL, IPSec VPN, application firewall, antivirus/antispyware scanning, web filtering, vulnerability scanning, WAN optimization and more. FortiClient is more than just an advanced endpoint security solution with build-in VPN client. It connects endpoint with Security Fabric and delivers integrated endpoint and network security.
‘FortiClient VPN connected but not working’ issue: It is common issue associated VPN connection problem in Windows 10 computer. Several users reported that they faced ‘FortiClient VPN connected but not working’ issue and explained that the VPN connection is made successful but they can’t access to network shares or internet. They also explained that it works fine with WiFI network in their PC but they can’t access to the internet via FortiClient VPN connection for some reasons.
One possible reason behind this issue can be the interference of Windows Firewall. It might possible that your Windows Defender Firewall in Windows computer is blocking FortiClient VPN from accessing internet for some security reasons. You can disable your Firewall temporarily in order to fix the issue. Also, you can also disable your third-party antivirus software installed in computer in order to resolve the issue.
Another possible reason behind this issue can be bad configured your Windows 10’s network settings or network settings is configured to public. You can apply certain changes in your network settings or perform network settings reset in computer in order to fix the issue. Also, this issue can be occurred due to problems in FortiClient VPN application itself. You can uninstall and then reinstall the latest version of it in order to fix the issue. Let’s go for the solution.
How to fix FortiClient VPN connected but not working issue in Windows 10?
Method 1: Fix ‘FortiClient VPN connected but not working’ with ‘PC Repair Tool’
If this issue is occurred due to some problems in your Windows computer, then you can fix the issue with ‘PC Repair Tool’. This software offers you to find and fix BSOD errors, DLL errors, EXE errors, problems with programs, malware or viruses issue, system files or registry issues, and other system issues. You can get this tool through button/link below.
Method 2: Fix ‘FortiClient VPN connected but not working’ issue using ‘Command Prompt’
Step 1: Press ‘Windows + X’ keys on keyboard and select ‘Command Prompt as Administrator’
Step 2: In ‘Command Prompt’, type the following commands one-by-one and hit ‘Enter’ key after each to execute.
Step 3: Once executed, try establishing FortiClient VPN connection and try accessing internet, check if the issue is resolved.
Method 3: Check and reset DNS settings
This issue can be occurred due to incorrect DNS settings. You can check and reset DNS settings in order to fix the issue.
Step 1: Open ‘Command Prompt as Administrator’ using above method
Step 2: Type ‘ping 220.127.116.11’ command and hit ‘Enter’ key to execute. You can replace it with address you wish to ping.
Step 3: If you get replies from ping, it indicates you have issue with DNS settings. You can perform DNS settings reset in order to fix the issue.
Step 4: Now, press ‘Windows+ X’ keys on keyboard and select ‘Network Connections’
Step 5: In the opened window, find and right-click on your network connection you are using, and select ‘Properties’
Step 6: In ‘Properties’ window, click on ‘Internet Protocol Version 4 (TCP/IPv4)’ and hit ‘Properties’ button
Step 7: In ‘Properties’ window of TCP/IPv4, select ‘Obtain IP address automatically’ and ‘Obtain DNS server automatically’ option, and then hit ‘OK’ to save the changes. Once done, please check if the issue is resolved.
Method 4: Check and change Ethernet Adapter Option settings
Step 1: in Windows 10, press ‘Windows + X’ keys on keyboard and select ‘Network Connections’ option
Step 2: In the opened window, click on ‘Ethernet’ option in left pane
Step 3: Now, click on ‘Change Adapter Options’ in right pane
Step 4: Right-click on your network connection and select ‘Properties’
Step 5: In ‘Properties’ window, find and select ‘Internet Protocol Version 4 (TCP/IPv4)’, and click on ‘Properties’ button
Step 6: In ‘Properties’ window of ‘TCP/IPv4’, select ‘Use the following DNS server addresses’ radio button, type OpenDNS addresses (18.104.22.168 and 22.214.171.124) in preferred DNS and Alternate DNS server fields.
Step 7: Finally, click on ‘Apply’ and ‘OK’ to save the changes and check if the error is resolved.
Method 5: Flush DNS cache
Step 1: in Windows 10, press ‘Windows + X’ keys on keyboard and select ‘Command Prompt as Administrator’
Step 2: Type ‘ipconfig /flushdns’ command and hit ‘Enter’ key to execute
Step 3: Once executed, please check if the error is resolved.
Method 6: Check your internet connection
Disconnect VPN connection and check if you are able to connect to the internet via your WiFi network or mobile data network. If there is no problem with internet connection using other network equipment or source like WiFi connection, and still causing error while trying to connect your VPN for accessing internet, then you can try next method to resolve VPN connection issues.
If there are some issues with your internet connection, then you need to fix your internet connection problematic. If you are using wireless connection, then you can switch to wired (Ethernet) cable connection in order to fix the internet connection and speed problem. You can also try to restart your computer and networking equipment like router/modem, WiFi in order to fix temporary glitch in your device and router/networking equipments.
Method 7: Connect FortiClient VPN to different server location
It might possible that there is some technical issues like geo-restricted area or other issues where you want to connect your VPN client. You can connect your internet to deferent server location to access internet using VPN client.
Method 8: Change VPN protocol
It might possible that your FortiClient VPN uses a VPN protocol that may be blocked in your country or region that’s why you are facing this issue. You can try ‘OpenVPN TCP’, ‘L2TP’, or ‘PPTP’ VPN protocol in order to fix the issue. To do so, open your VPN’s option/settings and select any protocol from the list except the protocol blocked in your country or region.
Method 9: Modify DNS server configuration in Windows 10
Step 1: Press ‘Windows + X’ keys on keyboard and select ‘Network Connections’
Step 2: Find and right-click on your network connection, and select ‘Properties’
Step 3: In ‘Properties’ window, find and select ’Internet Protocol Version 4 (TCP/IPv4)’, and click on ‘Properties’
Step 4: Select ‘Use the following DNS server addresses’ radio button, enter ‘126.96.36.199’ and ‘188.8.131.52’ in preferred and alternate DNS server field, in order to use Google DNS server.
Step 5: Finally, save the changes and check if the issue is resolved.
Method 10: Adjust your proxy settings in Windows 10
Step 1: Type ‘Internet Options’ in ‘Windows Search Box’ and open it from results appear
Step 2: In the opened ‘Internet Options’ window, click on ‘Connections’ tab, click on ‘LAN Settings’
Step 3: Deselect all available checkboxes except ‘Automatically detect settings’, and then hit ‘Apply’ and ‘OK’ and ‘OK’ to save the changes. Once done, please check if the trouble is resolved.
Method 11: Contact FortiClient VPN support or Change your VPN
If the problem is still persist, then you can contact FortiClient VPN teams/experts to resolve the issue. You can contact them via their official site, or social media handle (if available). Also, you can use VPN connection by changing your VPN by replacing FortiClient VPN. You can try NordVPN or other trustworthy VPN clients for accessing the internet without any issue.
I am sure this post helped you on How to fix FortiClient VPN connected but not working issue in Windows 10 with several easy steps/methods to resolve the issue. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.
People also asked for:
Q: Why I my FortiClient VPN not working when I connect to Internet?
A: The possible reasons behind FortiClient VPN not working when you connect to Internet issue can be the issue with DNS and IP configuration in your Windows computer. Bad or wrong configured DNS server settings in your Windows computer prevents you from connecting to internet once you are connected VPN server. In such case, you can fix the issue by changing DNS server settings in Windows computer. You can change DNS server to Google’s public DNS server in order to fix.
Q: How to setup FortiClient VPN connected on Windows 10?
A: ‘FortiClient VPN connected but not working’ issue can also be occurred in your computer if FortiClient VPN is not properly set up. You can configure FortiClient VPN in Windows 10 properly in order to fix. To configure SSL VPN connection, you need to On the Remote Access tab, click Configure VPN. Select SSL-VPN, then configure the following settings: Connection Name. Enter a name for the connection. Description. (Optional) Enter a description for the connection. Remote Gateway, and click ‘Save’ to save the VPN connection.
Q: What is error in FortiClient VPN?
A: This error is occurred usually when there is either incorrect configuration settings in FortiClient Desktop app or network device like router/modem or ISP blocking the configuration.
Q: How to turn ON FortiClient VPN?
A: It is quite simple to turn ON FortiClient VPN in your Windows computer and if you are facing ‘FortiClient VPN connected but not working’ issue, then you should make sure you are using correct way to turn ON or connect to FortiClient VPN. To connect to FortiClient VPN, you need to Click Remote Access on the left side of the Forticlient. Select CAIU from the VPN Name drop down. Enter your IU username and password and click Connect. You are now connected to VPN.