How to fix KB5023697 fails to install [SOLVED]

ere in this article we are going to discuss about one of the latest cumulative updates KB5023697 that has been released for Windows 10 Version 1607. So without any further delay let’s get started with the discussion.

What is KB5023697 update and why it is important for your Windows PC?

It’s one of the cumulative updates that is supposed to address the Windows security related troubles. Such Updates are not only responsible for strengthening the Windows Security but they are also important for improving the functionality of the OS. Updating your PC to the latest Version makes the software compatible so that we can run any apps or high end games flawlessly.

But these updates are only useful if installed properly on the PC. Installing such updates on system is extremely challenging when the system files have certain flaws.

Well our purpose of writing this blog is to highlight the reasons of facing the installation issue and the related solutions. So if you are too stuck while installing the KB5023697 on your Windows PC, keep scrolling this article to deal with the error using simple methods.

Table of Contents

What Causes KB5023697 fails to install?

#1. Bug in the System: You may get stuck with the above mention issue if your PC has bugs and glitches in it.

#2Corrupted System files: If your system has corrupted system files or the previous Windows version was not installed properly.

#3. Lack of Storage: You are likely to face the trouble while installing updates if your disk doesn’t have sufficient space.

#4. Third Party Security Software: Sometimes third party software such as Antivirus categorizes the update files as threats and hence it prevents these files from downloading.

How to fix installation failure?

Method 1: Restart the PC

Rebooting the PC is an effective method as it will refresh the operating system. Rebooting the device will remove minor glitches, clear out memory or resources troubles from your PC and will refresh your Software.

Method 2: Run the Troubleshooter

Windows provides built in troubleshooter to tackle the several Windows issues and running this tool might resolve your problem, so in order to proceed with this method follow the below mention guidelines:

Step 1: In Windows Search bar type in Troubleshot & press Enter key

Step 2: Click Additional Troubleshooters if you are unable to see them

Step 3: Scroll down to get Windows Update

Step 4: Then click and select Run the Troubleshoot

Step 5: Once done then wait till the scan gets competed and reboot your device

Method 3: Check BITS and Windows Update Services

In this method we suggest you to check whether some services such as Windows Update and Background Intelligent Transfer Services (BITS) are running or not, if not then ensure they are running.

Here’s how:

Step 1: In Windows Search type in Services and press Enter key >find Background Intelligent Transfer Services (BITS)

Step 2: Right-click on it if it’s already running click Restart and if it’s not running click on Properties

Step 3: Once in the Properties tab, select Automatic in the Startup Type from the drop down menu

Step 4: Click Start, Apply and OK

Step 5: Then repeat the same for Windows Update Services

Method 4: Run SFC and DISM Scans

 Running the built-in utility tool is an effective measure to get past the corrupted system files. Yes we are talking about SFC and DISM Scans. These two tools are capable to tackle the system corruption. So without any further delay let’s get started with the steps:

Step 1: In Window Search type in cmd >right-click on Command Prompt and choose Run as an Administrator


Click on Yes if prompted by UAC

Step 2: When the Command Prompt appears, type in sfc/scannow command and press Enter key

Yu need to wait until the process gets completed. Once it’s done the run the following commands and don’t forget to press Enter key after each command:

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /RestoreHealth

Once you have successfully executed all the commands then exit the command prompt.

Method 5: Reset Windows Update Components

Resetting the Windows Update Components can be also a wise pick to get past the current situation and to proceed with this trick follow the below mention guidelines:

Step 1: Launch Command Prompt as an Administrator “Note if prompted by UAC click on YES”

Step 2: Once you are prompted with the command prompt then run the following commands and don’t forget to press Enter key after each command.

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Del “%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*”

rmdir %systemroot%\SoftwareDistribution /S /Q

rmdir %systemroot%\system32\catroot2 /S /Q

regsvr32.exe /s atl.dll

regsvr32.exe /s urlmon.dll

regsvr32.exe /s mshtml.dll

netsh winsock reset

netsh winsock reset proxy

net start bits

net start wuauserv

net start appidsvc

net start cryptsvc

Step 3: Once you have executed all the commands reboot your PC

Method 6: Install Update Manually

If your PC is unable to install the update automatically then try to update it manually. To proceed follow the below mention guidelines:

Step 1: Navigate to the Official Microsoft Update Catalog website> then type in KB5023697 into the search bar and press Search key

Step 2: You will get many different versions of the update but choose the one which is compatible with your PC (you need to ignore Windows server versions as a home user)

Step 3: Right-click on Start and select System > In the Device Specifications check then System Type section. It should either be 64-bit or 32-bit

Step 4: Now scroll down to Windows Specifications and check the Version section> Return to Microsoft Update Catalog and download the correct version ad install it.

Step 5: Finally Restart your PC

Method 7: Remove SoftwareDistribution Folder Files

You are likely to face the troubles while installing updates if there is something wrong with the SoftwareDistribution Folder Files, so in such case delete the folder and see if the issue resolved or not.

Here’s how:

Step 1: In Windows search box type Services to open the Services window> find Windows Update

Step 2: Right-click on it and select Stop from the drop down menu

Step 3: Then open Windows Explorer, choose C:\Windows-> SoftwareDistribution and delete it from the system

Step 4: Once done then see if the issue resolved or not

Method 8: Go for a PC Repair Tool

If you found the above mention methods complicated and lengthy then in such case we highly recommend you to use an advanced PC Repair Tool to tackle the installation failure. This is an expert tool and will thoroughly scan your PC and will repair the corrupted/damaged system files in just few clicks.

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That’s all guys! Updates are quite imperative for the proper functioning of Windows so it is necessary to install them but if you are unable to download the latest updates you need to deal with the situation to prevent the consequences. We have mentioned manual as well as automatic solution to resolve the trouble you can go for either of them as per your convenience.