How to Fix Elara app preventing shutdown Windows 10 [Steps]

What is ‘Elara app preventing shutdown’ issue in Windows 10?

If you are facing ‘Elara app preventing shutdown Windows 10’ or ‘Elara app preventing shutdown’ issue on your Windows 10 computer while trying to shutting down your computer, then you are in right place for the solution.

‘Elara App’: Elara app is software used to control one of these components that is related to touchpad of laptop. This software is mostly seen in laptops and it comes pre-installed into computer. The purpose of this app is to control some functionality of touchpad and is installed ‘Program Files’ folder along with the computer’s touchpad driver. This app can easily be seen in Task Manager under ‘ApntEX.exe’ guise.

‘Elara app preventing shutdown Windows computer’ issue: However, several Windows 10 users reported they faced ‘Elara app preventing shutdown Windows 10’ or ‘Elara app preventing shutdown’ issue when they tried to shut down their Windows 10 computer. This issue indicates you are unable to shut down or turn OFF your computer due to this error. The possible reasons behind the issue can be the Elara app process itself that is always running in background if it has been installed on your computer.

When you turn OFF Windows 10 computer, it closes all the running processes in the background. However, if a process like Elara app process is deemed sensitive by operating system, it prevents the shutdown process and warns you of existence of sensitive background process that is already running in your computer so you can’t proceed with Windows System shutdown.

According to many users report, there have been no side effects to close the task from Task Manager or even of completely uninstalling the touchpad driver. One users reported that the user loses the functionality of turning OFF touchpad from ‘Fn’ keys. So, you should close this process from task manager, it shouldn’t have any negative impact on touchpad of your laptop.

You can also try to fix the issue by uninstall your touchpad driver in your laptop and check if touchpad functionality is retrained. It is possible to resolve the issue with our instructions. Let’s go for the solution.

How to fix Elara app preventing shutdown Windows 10?

Method 1: Kill Elara app process temporarily

Step 1: Press ‘CTRL + SHIFT + ESC’ keys on keyboard to open ‘Task Manager’

Step 2: In ‘Task Manager’, click on ‘Details’ tab

Step 3: Find and select ‘ApntEX.exe’, and click ‘End Task’ option to close the process. Once done, try shutting down your computer and check if it works.

Method 2: Fix ‘Elara app preventing shutdown Windows computer’ issue with ‘PC Repair Tool’

‘PC Repair Tool’ is easy & quick way to find and fix BSOD errors, DLL errors, EXE errors, problems with programs/applications, malware or viruses issues, system files or registry issues, and other system issues with just few clicks. You can get this tool through button/link below.

⇓ Get PC Repair Tool

Method 3: Update Touchpad driver

One possible way to fix the issue is to update touchpad driver in your computer.

Step 1: Open ‘Device Manager’ in Windows PC via Windows Search Box and expand ‘Mice and other pointing devices’ category

Step 2: Right-click on your touchpad device, and select ‘Update Driver’, and follow on-screen instructions to update driver.

Step 3: Once updated, restart your computer to see the changes and check if it works for you.

Download or reinstall touchpad driver update in Windows PC [Automatically]

You can also try to update all Windows drivers including touchpad driver using Automatic Driver Update Tool. You can get this tool through button/link below.

⇓ Get Automatic Driver Update Tool

Method 4: Remove Elara app

Step 1: Open ‘Control Panel’ in Windows PC via ‘Windows Search Box’ and go to ‘Uninstall a Program > Programs & Features’

Step 2: Find and select ‘Elara app’ or look in record of installed programs for Elara or any other malicious programs, and click ‘Uninstall’ option to uninstall it. Once done, check if the issue is resolved.

Method 5: Perform Windows System Restore

If the issue is still persist, then you can try to fix the issue by restoring your computer to restore when there was no issue at all.

Step 1: Press ‘Windows + R’ keys on keyboard, type ‘rstrui’ in ‘Run’ window and hit ‘Ok’ button to open System Restore

Step 2: Click ‘Next’, select a restore point according to date & time when there was no issue at all, and click ‘Next > Finish’ to start restoring process. Once finished, check if the issue is resolved.           


I am sure this post helped you on How to fix Elara app preventing shutdown Windows 10 with several easy steps/methods. You can read & follow our instructions to do so. That’s all. For any suggestions or queries, please write on comment box below.

Samir Prakash Author