How to Fix Xfinity WiFi not working in Windows 10 [Steps]

Here, you will be guided with easy & recommended solution to fix Xfinity WiFi not working in Windows 10. Also, you can read about actually what this issue is, why Xfinity WiFi hotspot is not showing up in Windows 10, why you can’t connect to Xfinity WiFi on your PC/laptop, and then you can go with our instructions to resolve the issue.

What is ‘Xfinity WiFi not working’ issue in Windows 10?

It is common problem categorized as network problem occurs possibly due to Xfinity device limit, hidden network, poor network connection, wrong WiFi password, location services are disabled, conflicting WiFi network, automatic WiFi connection is disabled and problematic Network Adapter drivers. If you want to complete your certification wifi technology then do check ExamLabs for more details.

If you are not aware, Xfinity company is subsidiary of Comcast Corporation that provides service including cable television, internet, telephone and wireless services. Comcast operates a network of public WiFi-hotspots for Xfinity internet subscribers known as ‘Xfinity WiFi’. Xfinity WiFi consists of mixture of hotspots in public locations.

In simple words, Xfinity delivers fast, convenient WiFi that is free to Xfinity Mobile customers. However, you are also allowed to use Xfinity WiFi in your PC/laptop based on Windows 10 OS. To do so, you need to move with your laptop to Xfinity WiFi-hotspot or place Xfinity WiFi router near your PC/laptop if possible. Now, turn on WiFi option on your computer and on WiFi router, and follow some necessary steps to connect to the WiFi that is almost similar steps related to other WiFi network connection.

However, if you are receiving poor network connection from Xfinity WiFi in Windows 10, then you can check if the distance between your Xfinity WiFi and computer is 1m to 10m or range that WiFi network support. If not, then you should try place your WiFi router near your computer to fix network slowdown problem.

If Xfinity WiFi not working in Windows 10, then there could be several reasons behind this issue including WiFi driver (Software) for Xfinity WiFi-hotspot is not properly installed in your Windows 10 computer, WiFi device (hardware) is not properly connected, you have recently changed your WiFi password and trying to connect with old password, network settings problem, WiFi connection limit, problematic IP configuration and problematic software installed in your computer.

Reasons behind Xfinity WiFi not showing up/working in Windows 10

  • Xfinity WiFi device limit: There is option to set in your device that how many devices can connect to the same WiFi. You are also allowed to block specific device from accessing Xfinity WiFi. So if you are Windows 10 PC/laptop is one of them which is blocked to access WiFi or not allowed to access WiFi because Xfinity WiFi device limit is full.
  • Xfinity WiFi is hidden: If this WiFI is hidden for some reason, then you might face ‘Xfinity WiFi not showing up/working’ issue in your Windows 10.
  • Automatic WiFi connection is disabled: Sometimes, this issue occurs due to WiFi connection is disabled automatically, and even after enabling automatic connection to Xfinity WiFi.
  • Poor connection: If the WiFi router is placed nearby your PC/laptop, then you will get fast connection otherwise, you might face Xfinity WiFi not showing up issue in your computer.
  • Xfinity WiFi password has changed: Like other WiFi, Xfinity WiFi can be protected by password and you can change the password at time. But if you are trying to accessing Xfinity WiFi with old password, then it might possible to get Xfinity WiFi not working or no internet issue in your device.
  • Location services are disabled: Some users reported that Xfinity WiFi connection only works when location services are enabled. So if it is true, then you need to enable locate services in your computer.
  • Conflicting WiFi networks: If you have more than one WiFi hotspot enabled on your computer, be ready for connection conflicts every now and then. This problem can occur when two or more hotspots are jointly available and the System tries to automatically connect more than one at once.
  • Problematic Xfinity WiFi Driver: If Xfinity WiFi driver is missing, corrupted or outdated, or is not compatible in your Windows 10 comptuer, then it can cause Xfinity WiFi not showing/working issue. So, Xfinity WiFi driver update to latest & compatible version is necessary.

How to fix Xfinity WiFi not working in Windows 10?

Method 1: Automatically connect with ‘Xfinity WiFi Secure Profile’ Tool

Xfinity WiFi Secure Profile is software offers to automatically find and connect to any hotspot hosted by Xfinity that is close to you. This tool reduces all time spend looking for Xfinity WiFi-hotspots in your current location.

Step 1: At first, you need to sign into an Xfinity hotspot. To do so, you can follow the instructions below.

  • Place Xfinity router/hotspot close to your computer, select ‘Xfinity WiFi’ that is visible in your network connection selection window, and then connect to it.
  • Now, open your browser, you will be automatically taken to Xfinity WiFi Sign-in page
  • At this point, enter your Xfinity username & password, or create a new account if you don’t have

Step 2: Once login to your Xfinity account, you will be prompted to install ‘Xfinity WiFi Secure Profile’. Click on relevant download link to start downloading and then install it in your device.

Step 3: Once done, then there is no need to troubleshoot Xfinity WiFi issue manually. This tool will take over and automatically connect to you to the one with strongest signal. Hence, Xfinity WiFi not showing, Xfinity WiFi connection slowdown issue or similar will be fixed.

Method 2: Move closer to Xfinity WiFi hotspot

If Wifi router is placed near to your PC/laptop, then you will get fast network connection and distance between computer and Xfinity WiFi hotspot can affect the strength of the connection. So, you should care about this otherwise, you can face Xfinity WiFi not showing up, Xfinity WiFi slow connection or similar issue. If you have no idea where the closest one is, you can find it on Xfinity website, and follow some necessary instructions provided by Xfinity site to adjust your location to get fast network connection.

Method 3: Sign-Out of Xfinity WiFi Hotspot Application and Sign-In again

If you have recently changed your WiFi password and trying to connect with old password, then it is obvious that you can’t access to the WiFi. In such case, you can re-enter your correct WiFi password and then try accessing WiFi.

This issue also might occur due WiFi virus attack as reported by some users. In such case, you need to sign out of Xfinity WiFi application and sign in back using your new login details that you have changed for some reasons. And check if it works.

Method 4: Change Network Connection Settings for Xfinity WiFi in Windows 10

Misconfiguration in Network Settings can trigger WiFi not working issue. If the network is configured to be turn on when you are connected to public network, this might have a port to play issue you are dealing with. So, you can fix this issue by changing network connection settings in Windows 10.

Step 1: Press ‘Windows + I’ keys together from keyboard to open ‘Settings’ App in Windows 10

Step 2: In the opened ‘Settings’ App, navigate to ‘Network & Internet’ and select ‘WiFi’ network

Step 3: Locate and select ‘Xfinity Wifi’ in left pane, select ‘Change Advanced Sharing Settings’ option

Step 4: In the opened ‘Advanced Sharing Settings’ window, click on your current profile to expand

Step 5: Check if ‘Turn on Network discovery’ is not enabled, enable it and tick ‘Turn on automatic setup of network connected devices’ checkboxes, and if ‘Turn on network discovery’ is enabled, enable the ‘Turn OFF network discovery’ option

Step 6: Finally, click on ‘Save Changes’ and confirm the User Account Control Dialog if one pops-up

Step 7: Once done, please check if the trouble is resolved.

Method 5: Reduce the number of connected devices to Xfinity WiFi-hotspots

Xfinity WiFi offers a maximum number of connected devices per user. Different users have different connection limit. If you are trying to connect one more device than allowed, then you should try to check at first whether WiFi connection is limit or not. If this connection limit offers to connect 5 devices and if you are 6th one, then it is obvious that you can’t access to Xfinity WiFi to connection limit. So, you can fix this issue by reducing the number of connected devices to the network.

Clear the Media Access Control Address of your device from your Xfinity account:

Step 1: Open your browser and visit ‘Xfinity Official page’

Step 2: Log into your Xfinity Account and then navigate to ‘Device Management’ to see the list of your connected device

Step 3: Assuming that the maximum number of devices have been connected, it is recommended to remove one device and your current device. This creates space for new device for connection

Step 4: When you have located a device to remove, click on ‘Remove Link’ at right of your device name and click on ‘Remove’ button in confirmation dialog box

Step 5: Now, you can try to connect your device to Xfinity WiFi-hotspot again and check if it works.

Method 6: Reset your IP Configuration

Resetting IP Configuration can resolve network issues like Xfinity WiFi not showing up in Windows 10. You can perform Reset IP Configuration Operation using Command Prompt.

Step 1: Press ‘Windows + X’ keys together from keyboard and select ‘Command Prompt as Administrator’

Step 2: In the opened ‘Command Prompt’, type the follow command one-by-one and hit ‘Enter’ key after each to execute.

ipconfig /release

ipconfig /renew

Step 3: Wait to complete the process. Once done, check if the trouble is resolved.

Method 7: Use Third-Party MAC Address Tool to connect

These MAC Address Changer tool can resolve network related errors. You can use Third-Party MAC Address Tool to connect to Xfinity WiFi-hotspot. Some Third-Party MAC Address Tool exists in web world are:

  • Smart MAC Address Changer
  • MadMAC Address Changer
  • Technitium MAC Address Changer
  • Win7 MAC Address Changer
  • Smac MAC Address Changer
  • NoVirusThanks MAC Address Changer
  • WirelessMon MAC Address Changer

Method 8: Update your Network Adapter driver

As mentioned, outdated network driver in windows 10 can trigger several network issues like Xfinity WiFi not showing up/working or similar. If you are not aware, network driver is important software to communicate your network/WiFi device with Operating System installed in your computer. So, you should make sure that Network Adapter Driver is up-to-date.

Update Network Driver using ‘Device Manager’:

Step 1: Press ‘Windows + X’ keys together from keyboard and select ‘Device Manager’

Step 2: In the opened ‘Device Manager’, locate and expand ‘Network Adapters’ category

Step 3: Right-click on your network adapter and select ‘Update Driver’ or ‘Update Driver Software…’

Step 4: Select ‘Search automatically for updated driver software’ and follow on-screen instructions to finish installation.

Step 5: Once done, restart your computer to see the changes and check if WiFi/network device is working.

Reinstall or Update Network Driver through manufacturer website:

You can download the latest network/WiFi driver for your network device from manufacturer website like Intel or others and then:

Step 1: Open ‘Device Manager’ and expand ‘Network Adapters’

Step 2: Right-click on your network adapter and select ‘Uninstall’

Step 3: Follow on-screen instructions to finish uninstall process. Once done, restart your computer

Step 4: Now, double-click on ‘Driver Setup file’ you downloaded from manufacturer website and follow on-screen instructions to finish

Step 5: After that, reboot your computer to see the changes and check if the trouble is resolved.

How to Update Xfinity WiFi Driver [Automatically]

If you are unable to fix Xfinity WiFi not working/showing up in Windows 10 with any of the methods mentioned above, then malware or viruses attack can be one possible reason behind this issue. If you are not aware, some malware is designed to infect your computer and make several changes in System’s settings. This infection can also change your network settings and block your network connection as well.

In such case, you can use ‘PC Repair Tool’ – a quick tool offers you fix any types of issue with just few clicks. This tool offers to clean System registry, clean junk files, remove unnecessary files or applications, fix DLL errors, BSoD errors, malware or viruses issue and other System issues. This is automatic method means you can fix System issues with few clicks.


I am sure this post helped you on How to fix Xfinity WiFi not working/showing up in Windows 10 with several easy methods. Here, you are provided with 8 easy manual methods to fix this. However, you can also fix this issue with PC Repair Tool and you can get download link for this tool in the post. That’s all. For any suggestions or queries, please write on comment box below.